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ITSM x AI – In Person Event – Oct 2023

October 23, 2023
<p>IT professionals and curious minds gathered in Victoria, BC to learn about ITSM and AI, and the challenges presented by technology in business that are being overcome by Atlassian Intelligence. </p> <figure class="wp-block-image size-large"><a href="https://youtu.be/lE63v4xL5PQ"><img decoding="async" loading="lazy" width="1024" height="512" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/10/Eventbrite-Banner2-1024x512.png" alt="" class="wp-image-2260" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/10/Eventbrite-Banner2-1024x512.png 1024w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/10/Eventbrite-Banner2-300x150.png 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/10/Eventbrite-Banner2-768x384.png 768w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/10/Eventbrite-Banner2-1536x768.png 1536w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/10/Eventbrite-Banner2-2048x1024.png 2048w" sizes="(max-width: 1024px) 100vw, 1024px"></a></figure> <div class="wp-block-image"> <figure class="aligncenter size-large is-resized"><img decoding="async" loading="lazy" width="2560" height="1920" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/10/1000011876-edited-1-scaled.jpg" alt="" class="wp-image-2253" style="aspect-ratio:1.3333333333333333;width:599px;height:auto" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/10/1000011876-edited-1-scaled.jpg 2560w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/10/1000011876-edited-1-300x225.jpg 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/10/1000011876-edited-1-1024x768.jpg 1024w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/10/1000011876-edited-1-768x576.jpg 768w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/10/1000011876-edited-1-1536x1152.jpg 1536w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/10/1000011876-edited-1-2048x1536.jpg 2048w" sizes="(max-width: 2560px) 100vw, 2560px"></figure></div> <p>Our keynote presentation was delivered via Atlassian’s ITSM Solutions Architect, <a href="https://www.linkedin.com/in/gaguilarvega/">Gaspar Aguilar Vega. </a>As he spoke about ITSM and his knowledge of the field, he captivated our audience with his insights, demonstrating Jira Service Management and Atlassian Intelligence. He traced the fascinating history of AI, contextualizing its evolution and drawing connections to the modern service desk operations. His overview provided attendees with a clearer understanding of how AI strategies are applied in real-world service desk scenarios.</p> <p>Following Gaspar’s insightful presentation, <a href="https://www.linkedin.com/in/brendanjbyers/">Brendan Byers</a> from Absolute Software took the stage to share a riveting account of his team’s cloud migration journey. With Highway Three Solutions playing an instrumental role, Brendan highlighted the ease and efficiency of the migration process. He emphasized how Highway Three’s expertise made a seemingly daunting task straightforward and manageable.</p> <div class="wp-block-image"> <figure class="aligncenter size-large"><img decoding="async" loading="lazy" width="2560" height="1440" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/10/1000011888-edited-scaled.jpg" alt="" class="wp-image-2255" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/10/1000011888-edited-scaled.jpg 2560w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/10/1000011888-edited-300x169.jpg 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/10/1000011888-edited-1024x576.jpg 1024w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/10/1000011888-edited-768x432.jpg 768w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/10/1000011888-edited-1536x864.jpg 1536w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/10/1000011888-edited-2048x1152.jpg 2048w" sizes="(max-width: 2560px) 100vw, 2560px"></figure></div> <p>Post presentations, the event transitioned into an animated networking session. Connections were made, stories were shared, and the seeds of potential collaborations were sown. From new faces to loyal clients, guests added a special touch to the event, making it one to remember.</p> <p>A heartfelt thank you to all our attendees, speakers, especially Gaspar Aguilar Vega and Brendan Byers, and every individual whose efforts made this event a success. At Highway Three Solutions, our journey towards supporting clients with ITSM innovation continues, and we are thrilled to have an engaged community alongside us.</p> <figure class="wp-block-image size-large"><img decoding="async" loading="lazy" width="1024" height="512" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/10/Thank-you2-1024x512.png" alt="" class="wp-image-2259" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/10/Thank-you2-1024x512.png 1024w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/10/Thank-you2-300x150.png 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/10/Thank-you2-768x384.png 768w" sizes="(max-width: 1024px) 100vw, 1024px"></figure> <p>The presentations are available on our Youtube channel, and anyone can watch &amp; learn from our amazing guest speakers! </p> <div class="wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex"> <div class="wp-block-button is-style-h3-cta-button"><a class="wp-block-button__link wp-element-button" href="https://youtu.be/lE63v4xL5PQ">View Presentation</a></div> </div>