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<p>Join Highway Three Solutions for our upcoming in-person event which will include a live ITSM demo, a Q&amp;A session for all things ITSM and Atlassian, snacks, entertainment, prizes, and more!</p>



<p>The event will be hosted at Fort Tectoria, 777 Fort St. Victoria BC on September 21st, 2022 (12pm. &#8211; 6pm.)</p>



<div class="wp-container-1 wp-block-buttons">
<div class="wp-block-button is-style-h3-cta-button"><a class="wp-block-button__link" href="/webinars?id=h3-event-itsm-for-teams" target="_blank" rel="noreferrer noopener">Watch Demo recording</a></div>
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<h2>About this event</h2>



<p>In the last decade, we&#8217;ve seen the rise of knowledge workers. Digital transformation has become a reality with innovative software teams embracing DevOps practices. IT organizations are also evolving a shift from traditional ITSM toward IT practices shaped by lean and agile. But how do highly automated systems interface with human and digital services?</p>



<p>Atlassian’s ITSM solution unlocks IT at high-velocity by streamlining workflows across development and operations at scale. Meaning what was once many siloed teams with different ways of working are now integrated and much more collaborative than ever before.</p>



<figure class="wp-block-image size-large"><img loading="lazy" width="1024" height="577" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/08/image-29-1024x577.png" alt="Team Service Management, the Vital Part of Digital Transformation. In-person event @ Fort Tectoria 777 For St, Victoria BC Sept. 21, 2022 (12 PM - 6PM). We will be featuring a live ITSM demo, followed by Q&amp;A, snacks, entertainment, and prizes! Presented by Highway Three Solutions and Atlassian." class="wp-image-1674" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/08/image-29-1024x577.png 1024w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/08/image-29-300x169.png 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/08/image-29-768x433.png 768w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/08/image-29.png 1042w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure>



<h3>Event Details:</h3>



<p>We are delighted to welcome&nbsp;<a href="https://www.linkedin.com/in/pbuffington/" target="_blank" rel="noreferrer noopener">Paul Buffington</a>, a Solution Engineering Manager at Atlassian, who leads the Americas ITSM solution engineering team at Atlassian.</p>



<p>This in-person event will feature a live demo that covers the following topics:</p>



<ul><li>Key practices and approaches that drive value co-creation in highly automated environments</li><li>How you and your organization can leverage Atlassian’s cloud platform and products to improve the way teams work across the entire value stream of work</li></ul>



<p>Following the demo, we will have a Q&amp;A regarding anything Atlassian &#8211; if you are looking for information about migrating to the cloud, optimizing your Atlassian suite, or adopting the Atlassian ITSM solution, RSVP Now!</p>



<h3>Agenda</h3>



<p><strong>12:00</strong> Open doors&nbsp;</p>



<p><strong>12:30</strong> Welcome &amp; Introductions</p>



<p><strong>13:00</strong> ITSM presentation featuring Wendy Bliven <em>(Strategic Solutions Account Manager, WEST)</em> &amp; Paul Buffington <em>(Solution Engineering Manager)</em> from Atlassian</p>



<ul><li>Ways of working</li><li>What’s new in Jira Service Management?</li><li>Agile + DevOps</li></ul>



<p><strong>14:45</strong> Coffee break &amp; Snacks</p>



<p><strong>15:00</strong> Cloud Migration updates</p>



<ul><li>5 lessons learned in Jira Cloud Migrations</li></ul>



<p><strong>16:00</strong> Q&amp;A</p>



<p><strong>16:30</strong> Networking &amp; Happy Hour</p>



<div class="wp-container-2 wp-block-buttons">
<div class="wp-block-button is-style-h3-cta-button"><a class="wp-block-button__link" href="https://www.eventbrite.ca/e/itsm-for-modern-teams-tickets-401455814147" target="_blank" rel="noreferrer noopener">Watch demo Recording</a></div>
</div>


In-Person Event: Digital Transformation with Team Service Management (with recording)


<p>Atlassian is increasing list prices by an average of 5%, starting <strong>Oct 18, 2022</strong>.</p>



<p>The following Cloud product prices across Standard, Premium, and Enterprise plans will be impacted:</p>



<figure class="wp-block-table"><table><thead><tr><th class="has-text-align-center" data-align="center"><strong>Product</strong></th><th class="has-text-align-center" data-align="center">Average Increase</th></tr></thead><tbody><tr><td class="has-text-align-center" data-align="center"><img loading="lazy" width="1300" height="400" class="wp-image-1747" style="width: 200px;" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/jira-software-logo-gradient-blue-attribution_rgb@2x.png" alt="Atlassian Jira Software" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/jira-software-logo-gradient-blue-attribution_rgb@2x.png 1300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/jira-software-logo-gradient-blue-attribution_rgb@2x-300x92.png 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/jira-software-logo-gradient-blue-attribution_rgb@2x-1024x315.png 1024w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/jira-software-logo-gradient-blue-attribution_rgb@2x-768x236.png 768w" sizes="(max-width: 1300px) 100vw, 1300px" /></td><td class="has-text-align-center" data-align="center"><br><img loading="lazy" width="209" height="210" class="wp-image-1740" style="width: 75px;" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/APP-LandingPage_icons-illustrations-Prime_Percentage._CB435538135_.png" alt="5%." srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/APP-LandingPage_icons-illustrations-Prime_Percentage._CB435538135_.png 209w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/APP-LandingPage_icons-illustrations-Prime_Percentage._CB435538135_-150x150.png 150w" sizes="(max-width: 209px) 100vw, 209px" /></td></tr><tr><td class="has-text-align-center" data-align="center"><img loading="lazy" width="1150" height="400" class="wp-image-1749" style="width: 200px;" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/confluence-logo-gradient-blue-attribution_rgb@2x.png" alt="Atlassian Confluence." srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/confluence-logo-gradient-blue-attribution_rgb@2x.png 1150w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/confluence-logo-gradient-blue-attribution_rgb@2x-300x104.png 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/confluence-logo-gradient-blue-attribution_rgb@2x-1024x356.png 1024w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/confluence-logo-gradient-blue-attribution_rgb@2x-768x267.png 768w" sizes="(max-width: 1150px) 100vw, 1150px" /></td><td class="has-text-align-center" data-align="center"><br><img loading="lazy" width="209" height="210" class="wp-image-1740" style="width: 75px;" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/APP-LandingPage_icons-illustrations-Prime_Percentage._CB435538135_.png" alt="5%." srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/APP-LandingPage_icons-illustrations-Prime_Percentage._CB435538135_.png 209w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/APP-LandingPage_icons-illustrations-Prime_Percentage._CB435538135_-150x150.png 150w" sizes="(max-width: 209px) 100vw, 209px" /></td></tr><tr><td class="has-text-align-center" data-align="center"><img loading="lazy" width="2210" height="400" class="wp-image-1750" style="width: 300px;" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/jsm-logo-gradient-blue-attribution_rgb@2x.png" alt="Atlassian Jira Service Management." srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/jsm-logo-gradient-blue-attribution_rgb@2x.png 2210w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/jsm-logo-gradient-blue-attribution_rgb@2x-300x54.png 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/jsm-logo-gradient-blue-attribution_rgb@2x-1024x185.png 1024w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/jsm-logo-gradient-blue-attribution_rgb@2x-768x139.png 768w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/jsm-logo-gradient-blue-attribution_rgb@2x-1536x278.png 1536w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/jsm-logo-gradient-blue-attribution_rgb@2x-2048x371.png 2048w" sizes="(max-width: 2210px) 100vw, 2210px" /></td><td class="has-text-align-center" data-align="center"><br><img loading="lazy" width="209" height="210" class="wp-image-1740" style="width: 75px;" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/APP-LandingPage_icons-illustrations-Prime_Percentage._CB435538135_.png" alt="5%." srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/APP-LandingPage_icons-illustrations-Prime_Percentage._CB435538135_.png 209w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/APP-LandingPage_icons-illustrations-Prime_Percentage._CB435538135_-150x150.png 150w" sizes="(max-width: 209px) 100vw, 209px" /></td></tr></tbody></table></figure>



<p>These updates to Atlassian&#8217;s pricing reflect&nbsp;<a rel="noreferrer noopener" href="https://click.e.atlassian.com/?qs=505620de8a6553e513c06a7a7343db0644b6fb72940c4a4f9cde49d89a8a419ae230d48f2573d8cd5ee9bccd9d5f67d7950aa18ae8a164bd" target="_blank">dozens of enhancements</a>&nbsp;across their Cloud products focused on improved performance and security, powerful integrations with both Atlassian and 3rd party offerings, ease of use around search and reporting, and more.</p>



<p>At Highway Three Solutions, we understand th<span style="font-size: 1.125rem;">at this price increase can have a big impact to your business.  We can help minimize the cost by helping you renew early, identify unused licenses that may not be required, and compare the cost difference between an annual or monthly subscription.</span></p>



<p>Contact us for a license assessment where we will:</p>



<ul><li>Assess your current license strategy and see if you can benefit through upgrade/downgrade, or conversion to annual licensing</li><li>See if you are eligible to lock in your license at the current rate for up to 24 months</li></ul>



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Atlassian Cloud 2022 pricing changes


<p>Terraform, Kubernetes and Helm are all infrastructure tooling that have grown in popularity and use. These tools are in line with best practices and management of the deployment of infrastructure and applications. While the initial burden to learn these tools can be quite high, after the initial investment they simplify the deployment and management and allow scaling and growth of both the infrastructure and application quickly and painlessly.</p>



<p>In this post we will talk about the “what” and “why (and when)” for each of these popular tools.</p>



<h2 id="What">What</h2>



<h3 id="Terraform">Terraform</h3>


<div class="wp-block-image">
<figure class="aligncenter size-large is-resized"><img loading="lazy" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/Terraform_PrimaryLogo_Color_RGB-1024x361.png" alt="Terraform logo." class="wp-image-1697" width="379" height="134" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/Terraform_PrimaryLogo_Color_RGB-1024x361.png 1024w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/Terraform_PrimaryLogo_Color_RGB-300x106.png 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/Terraform_PrimaryLogo_Color_RGB-768x271.png 768w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/Terraform_PrimaryLogo_Color_RGB-1536x542.png 1536w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/Terraform_PrimaryLogo_Color_RGB-2048x723.png 2048w" sizes="(max-width: 379px) 100vw, 379px" /></figure></div>


<p>Terraform is an infrastructure as code language that is designed to create infrastructure and keep it in sync with any changes to the terraform code. The job of Terraform is to make changes only when the code specifically says it differs from what is actually running.</p>



<p>A simplified example is that imagine a virtual machine running called “my_vm”; if the vm name is changed out of band to be “not_my_vm” the next call terraform it would detect this and want to change it as it is not what the specified name should be. The AWS CloudFormation offering this is in the same space, but, Terraform supports AWS, Azure, Google Cloud and many others.</p>



<h3 id="Kubernetes">Kubernetes</h3>


<div class="wp-block-image">
<figure class="aligncenter size-large is-resized"><img loading="lazy" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/kubernetes-logo.svg" alt="Kubernetes logo." class="wp-image-1698" width="212" height="205"/></figure></div>


<p>Kubernetes is defined as a scheduler but was does that mean exactly? Meant to be installed across numerous machines Kubernetes provides ‘scheduling’ of jobs across these machines. What this means in practice is that computation can be divided across multiple machines, or more frequently it trivializes having a deployment that is redundantly deployed across many machines, load balanced and even can handle growing or shrinking deployment size based on load.</p>



<h3 id="Helm">Helm</h3>


<div class="wp-block-image">
<figure class="aligncenter size-large is-resized"><img loading="lazy" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/09/helm-horizontal-color.svg" alt="Helm logo" class="wp-image-1699" width="223" height="223"/></figure></div>


<p>Helm calls itself a package manager for Kubernetes, and while Helm can’t be used without Kubernetes (or one of the other branded alternatives) it is more than just a package manager. With just Kubernetes the configuration of everything needed in a deployment is specified with yaml files. Helm provides a layer of abstraction above that, allowing the use of variables, loops and conditionals in normal Kubernetes files, all of the configuration that was now needlessly duplicated across many Kubernetes files is condensed into one file, which can have smaller files to override needed changes for different environments (for example dev/test/prod values).</p>



<p>Imagine the configuration of a url for an application, this may be specified in a couple of spaces across a few files for a single deployment, without Helm those files would all need to be duplicated for dev/test/prod and changed for the corresponding environment. With Helm the process is to simply make a new values/configuration file for each environment replacing the url in one place (on one line in that file).</p>



<p>Helm also provides rollout/rollback deployments and only makes the fewest possible changes when a configuration value changes.</p>



<h2 id="Why-(and-When)">Why (and When)</h2>



<h3 id="Terraform.1">Terraform</h3>



<p>Terraform is a powerful tool that takes the manual process out of deployments. It’s hard to argue against the use of Terraform when doing infrastructure provisioning. While Terraform does also allow for deployments and configuration of bare metal machines it leaves a lot to be desired where other tools can do the job much more efficiently.</p>



<p>Terraform is a good choice when using a cloud provider* and doing anything other than a proof of concept project that might need to be deployed more than once or maintained in a consistent way. Terraform also helps build up modules that can be used across multiple projects and is cloud agnostic in that it doesn’t require learning another language to define resources for that cloud type.</p>



<p><em>*There may be instances to choose cloud formation or other proprietary options but that is a topic for another blog post</em></p>



<h3 id="Kubernetes.1">Kubernetes</h3>



<p>Kubernetes is one of the harder products to determine when to use it and will be more of a case by case basis.</p>



<p>Kubernetes allows a highly reliable, scalable deployment. Docker (or some other containerization) is required for Kubernetes so that overhead should be considered if software isn’t already containerized. The overhead of setting up, maintaining and running a Kubernetes cluster is likely not worth it for small projects or proofs of concept. If the software being developed can have some occasional downtime or if it doesn’t need to support a large volume of traffic then Kubernetes can likely be a skip.</p>



<p>However, since one of the only requirements of Kubernetes is containerized code it can easily be moved if the project traffic suddenly does grow, or needs to be more reliable which makes it a perfect option to scale to, and can serve as a container for many different applications.</p>



<p>Kubernetes can also seamlessly manage compute resources in different regions under the same cluster which when administered correctly can make load balancing a global facing application an easier task.</p>



<h3 id="Helm.1">Helm</h3>



<p>For projects using Kubernetes, Helm should also be utilized. The only downside of Helm is that is requires a slightly higher amount of learning than base Kubernetes (and Kubernetes requires a fair amount) but the advantages far outweigh the downsides. Helm simplifies Yaml with variables and shortens the amount that has to be written with the ability to have loops and helper functions.</p>



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<p>Overall nothing described here will replace existing code without an investment and every project will have it’s own considerations to take into account before choosing any of the tools. Hopefully this has helped to explain some of the tools that are currently leading the way for newer deployments and some of the thought processes we here at Highway Three use before deciding to use one of these tools.</p>


Terraform, Kubernetes and Helm – What and Why


<p>We want to alert you to a critical severity vulnerability in Confluence Data Center and Server.<br></p>



<p>There is known exploitation of this vulnerability in Confluence Server version 7.18.0. Subsequent testing indicates that multiple versions of Confluence Server and Data Center, including version 7.4.0 and newer, are vulnerable.</p>



<p>Atlassian is actively working on a patch for affected versions and will communicate further details about the vulnerability and updates on a patch in our security advisory <a rel="noreferrer noopener" href="https://confluence.atlassian.com/doc/confluence-security-advisory-2022-06-02-1130377146.html?utm_source=alert-email&amp;utm_medium=email&amp;utm_campaign=Confluence%20Server%20and%20Data%20Center-advisory-june-2022_EML-13318&amp;jobid=105601969&amp;subid=1529326420" data-type="URL" data-id="https://confluence.atlassian.com/doc/confluence-security-advisory-2022-06-02-1130377146.html?utm_source=alert-email&amp;utm_medium=email&amp;utm_campaign=Confluence%20Server%20and%20Data%20Center-advisory-june-2022_EML-13318&amp;jobid=105601969&amp;subid=1529326420" target="_blank">here</a>.<br></p>



<p>There are currently no fixed versions of Confluence Server and Data Center available. In the interim, customers should work with their security team to consider the best course of action. Options to consider include:</p>



<ul><li>Restricting Confluence Server and Data Center instances from the internet.</li><li>Disabling Confluence Server and Data Center instances.</li></ul>



<figure class="wp-block-image size-full is-resized"><img src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/06/image-1-edited.png" alt="Note that Atlassian Cloud sites are protected. If your Confluence site is accessed via an atlassian.net domain, it is hosted by Atlassian and is not vulnerable. Atlassian's investigators have not found any evidence of exploitation of Atlassian Cloud." class="wp-image-1638" width="818" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/06/image-1-edited.png 766w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/06/image-1-edited-300x58.png 300w" sizes="(max-width: 766px) 100vw, 766px" /></figure>



<p>The <a rel="noreferrer noopener" href="https://confluence.atlassian.com/doc/confluence-security-advisory-2022-06-02-1130377146.html?utm_source=alert-email&amp;utm_medium=email&amp;utm_campaign=Confluence%20Server%20and%20Data%20Center-advisory-june-2022_EML-13318&amp;jobid=105601969&amp;subid=1529326420" data-type="URL" data-id="https://confluence.atlassian.com/doc/confluence-security-advisory-2022-06-02-1130377146.html?utm_source=alert-email&amp;utm_medium=email&amp;utm_campaign=Confluence%20Server%20and%20Data%20Center-advisory-june-2022_EML-13318&amp;jobid=105601969&amp;subid=1529326420" target="_blank">advisory</a> will be updated as additional details become available. If you have any questions or concerns regarding this advisory, please raise a support request with us. </p>



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Confluence Server and Data Center security advisory


<p><a href="https://www2.gov.bc.ca/gov/content/data/about-data-management/databc">Data Systems and Services</a>&nbsp;is a highly used asset for British Columbia residents and public servants. They provide data management and sharing while advising on government data-related initiatives. Following the&nbsp;<a href="https://www.highwaythreesolutions.com/blog/case-study-data-services-migration-to-atlassian-cloud">successful upgrade to Atlassian Cloud</a>, the Data Systems and Services team wanted to refine and streamline their service desk for internal and external users throughout the province. They retained Highway Three Solutions in Victoria, B.C., to lead their migration from Jira software to&nbsp;<a href="https://www.highwaythreesolutions.com/products/jira-service-management">Jira Service Management</a>&nbsp;(JSM), enhanced by Atlassian forms.</p>



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<p>Designed for IT and operations teams, JSM is a purpose-built platform that bakes-in collaboration at every level. Its innovative architecture allows teams to respond to changes faster while delivering a better customer experience.</p>



<p>Atlassian forms is a dynamic form-building application&nbsp;<a href="https://www.atlassian.com/blog/announcements/atlassian-acquires-thinktilt">recently acquired by Atlassian</a>. The powerful framework allows for no-code/low-code configurations that enable service management teams to quickly scale and adapt as needed. Atlassian forms are now fully integrated into JSM, bringing dynamic forms, validation capabilities, conditional logic, and more to JSM users.&nbsp;</p>
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<div class="wp-container-4 wp-block-column" style="flex-basis:33.33%">
<figure class="wp-block-image size-large"><img loading="lazy" width="647" height="1024" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/Picture1-647x1024.png" alt="" class="wp-image-1614" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/Picture1-647x1024.png 647w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/Picture1-189x300.png 189w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/Picture1.png 660w" sizes="(max-width: 647px) 100vw, 647px" /></figure>
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<h3>&#8220;<em>Bypass the Back-and-Forth</em>&#8220;</h3>



<p>Chris Spicer, Chapter Lead, Portfolio Owners and Scrum Masters in Data Systems and Services,&nbsp;&nbsp;Ministry of Citizens’ Services at B.C. Government explained: “In our business model, we have a number of points of connections with our clients, mostly via email. Our previous platform had too much back-and-forth via email, and this latency resulted in considerable time required for each request. JSM gives us the ability to streamline the process, getting high-value intelligence from our clients by incrementally requesting information as they make their submissions.</p>



<p>“Another benefit of moving to JSM is it gives us the ability to pivot away from the ‘favourite email contact’ – where one person receives significantly more requests than the rest of the team. JSM provides a consistent place to track conversations with clients, and they can be assigned automatically. As our people go on vacation or take positions on other teams, with JSM, the rest of the team can seamlessly connect with the clients and respond accordingly.”&nbsp;</p>



<h3>Creative Thinking</h3>



<p>Working with an experienced team, such as Highway Three, enables the flexibility to develop creative solutions to unique workflows.&nbsp;</p>



<p>For the Data Systems and Services team, many inbound requests came through complicated forms, sometimes destined for up to three separate groups depending on the user-specified. This was a complex setup, and if it wasn’t handled correctly, it could result in a brittle and difficult to maintain the installation. Highway Three developed a strategy that used components instead of custom fields, providing the required flexibility while reducing the filter complexity in the work queues. An added bonus: this approach enables the team to change the forms as and when needed. Without Atlassian forms integrated with JSM, it’s unlikely that there would have been an effective alternative to solve this challenge.</p>



<h3>Learning While Converting</h3>



<p>The Data Systems and Services team previously had an on-premise JIRA installation, using it as a pseudo-portal, so they were familiar with the Atlassian experience. The extended timeline to upgrade to JSM gave Highway Three the opportunity to create a comprehensive proof of concept environment of JSM, with a fully functional instance of&nbsp;<a href="https://www.highwaythreesolutions.com/products/confluence">Confluence</a>. This separate ecosystem ensured there was zero impact on their production site while providing the agents with a safe space to learn the capabilities of JSM.</p>



<h3>Eliminate the Ambiguity</h3>



<p>Clarity and accuracy are two of the best outcomes made possible through this upgrade. “With JSM, we have a centralized place for all client interactions,” shared Chris. “This enables us to reduce the time it takes to get the request to the correct team and track tickets as they’re completed, and it helps us route internally, so the client doesn’t have to worry about getting the request to the right team. The client does not need to know how we’re organized to get their request to the right place. The logic in JSM drives that request into the appropriate team’s queue. We’re looking forward to seeing how this improves our ability to be responsive to our clients’ requests.”</p>



<h3>Measurable Results</h3>



<p>Now that the Data Systems and Services portal is in beta, the group has instant access to real-time analytics to measure their performance and workload, including the ability to see the ratio of tickets created vs. resolved, their time to resolution, and even how long a request has to wait for a third-party resolution. With the new platform, they can see how many users viewed the knowledge base in Confluence and successfully found the information they required (preventing a ticket from being created) and the overall workload for individual agents as well as for all groups. While the group does not have any Service-Level Agreements (SLA) in place at this time, they’re fully equipped to manage and report on their success should the need arise.</p>



<p><strong>For organizations and institutions with internal or external — or a combination of both — requests, the Jira Service Management portal is a smart way to improve the quality and capacity of your service architecture.&nbsp;</strong></p>



<p><strong>If JSM sounds like the right fit for your team, contact Highway Three Solutions in Victoria to set up a&nbsp;7-day free trial of the Standard or Premium plan.</strong></p>



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<h3>Challenges:</h3>



<ul><li>Substantial time and resources required to quantify activities&nbsp;</li><li>Categorizing requests for a busy help centre (7-8 teams across two help centres)</li><li>Low-quality requests</li><li>Integrating incoming requests to software development teams</li></ul>
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<h3>Solutions:</h3>



<ul><li>JSM + Atlassian forms allowed all requests to be made online – even requests previously made offline between agents</li><li>Streamlined workflows with components vs. customizable fields</li><li>Conditional logic, configurable styling, and appropriate fields through Atlassian forms</li><li>Synchronization via Automation to ensure JSM tasks can be assigned to sprints</li></ul>
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<h3>Results:</h3>



<ul><li>With the current setup, the Data Systems and Service steam can now quickly and accurately determine how many requests they have, how many they’ve solved, and where each request is currently at in the current workflow.</li><li>Inbound requests are directed to the appropriate group quickly and easily.</li><li>The powerful form builder, augmented by the JSM capabilities, guides users through the workflow, resulting in better-quality requests that are automatically sent to the relevant teams.</li></ul>


Case Study: Jira Service Management (DSS)


<p>To help server customers migrate to the cloud, Atlassian has been offering various incentives and one of them is a cloud trial, whereby server clients who have a valid server license can set up a cloud site at no extra cost**. </p>



<p>Atlassian provides information for how to claim a cloud trial, but we have found the process isn&#8217;t necessarily straightforward and so we have our own set of instructions. We are sharing as others may find it useful!</p>



<h2>Before you get started</h2>



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<div class="wp-container-9 wp-block-column" style="flex-basis:10%">
<figure class="wp-block-image size-thumbnail is-resized"><img loading="lazy" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/alert-warning-danger-alarm-browser-website-webpage@3x-150x150.png" alt="exclamation mark in red triangle super imposed over software application window" class="wp-image-1541" width="93" height="93" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/alert-warning-danger-alarm-browser-website-webpage@3x-150x150.png 150w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/alert-warning-danger-alarm-browser-website-webpage@3x.png 288w" sizes="(max-width: 93px) 100vw, 93px" /></figure>
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<p>You must be either a Technical Contact or a Billing Contact for your product licenses in order to claim your cloud trial.</p>
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<p>There are two ways to claim your trial:</p>



<ol><li>From <a href="http://my.atlassian.com/" target="_blank" rel="noreferrer noopener">my.atlassian.com</a>, or</li><li>From the <a href="https://www.atlassian.com/migration/assess/cloud-migration-trial/options" target="_blank" rel="noreferrer noopener">claim your trial page</a></li></ol>



<h3>Starting from my.atlassian.com</h3>



<p>When you navigate to <a href="http://my.atlassian.com/">my.atlassian.com</a> and you are a Technical or Billing contact, you will see your organization’s product licenses. From this page you can see when your maintenance period ends &#8211; use this information to understand how long your cloud trial will be in place.</p>



<figure class="wp-block-image size-full is-style-h3-screenshot"><img loading="lazy" width="812" height="700" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-151605.png" alt="" class="wp-image-1542" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-151605.png 812w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-151605-300x259.png 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-151605-768x662.png 768w" sizes="(max-width: 812px) 100vw, 812px" /></figure>



<ol><li>Expand the license link to see more details about that specific product license. From here you will see information about starting your trial.</li></ol>



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<ol><li>Expand the license link to see more details about that specific product license. From here you will see information about starting your trial.</li></ol>
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<figure class="wp-block-image size-full"><img loading="lazy" width="904" height="504" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-151737.png" alt="" class="wp-image-1543" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-151737.png 904w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-151737-300x167.png 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-151737-768x428.png 768w" sizes="(max-width: 904px) 100vw, 904px" /></figure>
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<figure class="wp-block-image size-full is-style-h3-screenshot"><img loading="lazy" width="904" height="504" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-151737.png" alt="" class="wp-image-1543" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-151737.png 904w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-151737-300x167.png 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-151737-768x428.png 768w" sizes="(max-width: 904px) 100vw, 904px" /></figure>



<p class="has-small-font-size">**The duration of the extended licensing fluctuates depending upon the current offerings so we advise clients to contact us for assistance or check Atlassian&#8217;s site for the latest information.</p>



<ol start="2"><li>Click the ‘start my trial’ link and this will open a page where you will specify the cloud trial site name.</li></ol>



<figure class="wp-block-image size-large is-style-h3-screenshot"><img loading="lazy" width="1024" height="609" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-151834-1024x609.png" alt="" class="wp-image-1544" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-151834-1024x609.png 1024w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-151834-300x179.png 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-151834-768x457.png 768w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-151834.png 1082w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure>



<ol start="3"><li>Typically you will start a new site, but if you have already started one you could select that from the options list.<br><br>You must claim your trial for EACH product, which you can do by repeating the above steps. For each consecutive product where you claim your trial, you will select the site created for the first trial claimed.<br><br>For example &#8211; you start by expanding your Jira Software license details and you claim your trial. You create your new cloud site. Then you want to claim your Confluence cloud trial site, so you expand the Confluence license details and select the claim your trial. This time when prompted for the site url, select the same URL you used for the Jira cloud trial site.</li></ol>



<h3>Starting from Activate Free Trial page</h3>



<ol><li>When you navigate to the <a rel="noreferrer noopener" href="https://www.atlassian.com/migration/assess/cloud-migration-trial/options" target="_blank">claim your trial page</a> it will display a list of your licensed products that are eligible for the cloud trial.</li></ol>



<figure class="wp-block-image size-large is-style-h3-screenshot"><img loading="lazy" width="1024" height="682" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-152137-1024x682.png" alt="" class="wp-image-1545" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-152137-1024x682.png 1024w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-152137-300x200.png 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-152137-768x511.png 768w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-152137.png 1346w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure>



<ol start="2"><li>Select a product and click the Start Trial button.</li></ol>



<figure class="wp-block-image size-large"><img loading="lazy" width="1024" height="168" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-152237-1024x168.png" alt="" class="wp-image-1546" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-152237-1024x168.png 1024w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-152237-300x49.png 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-152237-768x126.png 768w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-152237.png 1184w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure>



<ol start="3"><li>This will open the same page described above, prompting you to enter or select the cloud trial site URL.</li></ol>



<figure class="wp-block-image size-large is-style-h3-screenshot"><img loading="lazy" width="1024" height="609" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-151834-1024x609.png" alt="" class="wp-image-1544" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-151834-1024x609.png 1024w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-151834-300x179.png 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-151834-768x457.png 768w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-151834.png 1082w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure>



<ol start="4"><li>To add more products to the cloud trial, return to the <a rel="noreferrer noopener" href="https://www.atlassian.com/migration/assess/cloud-migration-trial/options" target="_blank">claim your trial page</a>. After activating a trial this page will list your active trials.</li></ol>



<figure class="wp-block-image size-large"><img loading="lazy" width="1024" height="433" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-152349-1024x433.png" alt="" class="wp-image-1547" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-152349-1024x433.png 1024w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-152349-300x127.png 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-152349-768x325.png 768w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/image-20220322-152349.png 1386w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure>



<ol start="5"><li>You can select from the eligible products to add more products to your trial. Repeat the same process as for the first product activated, but for consecutive trials you will select the same cloud site URL.</li></ol>



<h2>Watch and Learn</h2>



<p>If you learn better by watching then you might find <a href="https://www.youtube.com/watch?v=cp1dBw9sJos&amp;t=61s" target="_blank" rel="noreferrer noopener">this YouTube video from Atlassian</a> to be helpful. It is 10 minutes long and covers the information above.</p>



<h2>What next?</h2>



<p>Planning and executing a migration can be complex and is usually more work than a typical Jira administrator can tackle on their own. If it seems daunting and you are feeling overwhelmed then contact us to find out how we can help. From our pre-migration health check to providing advice on how best to manage your server license renewals to leverage your license spending, we can get your journey to the cloud started on the right path.</p>



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<div class="wp-block-button is-style-h3-cta-button"><a class="wp-block-button__link">I want help with my cloud migration</a></div>
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How to claim your Atlassian cloud trial


<p>Today is the second day of <a rel="noreferrer noopener" href="https://events.atlassian.com/team22/home" target="_blank">Atlassian&#8217;s annual conference, Team&#8217;22</a>, and many of our partners participated in the event with special announcements coming your way! </p>



<p>Highway Three Solutions was there to support them in-person at the event in Las Vegas, Nevada at The Venetian Resort &amp; Sands Expo. </p>



<p>Here are some of the keynotes and announcements from our partners with some special moments that we were able to capture during the day-</p>



<h2>1. Caelor</h2>



<p>Atlassian Team&#8217;22 Event, Caelor Booth #53 were presenting their leading Confluence Cloud App <a rel="noreferrer noopener" href="https://marketplace.atlassian.com/apps/1222649/macrosuite-content-formatting?hosting=cloud&amp;tab=overview" data-type="URL" data-id="https://marketplace.atlassian.com/apps/1222649/macrosuite-content-formatting?hosting=cloud&amp;tab=overview" target="_blank">Macrosuite</a> that helps visualize and customize content in Jira and Confluence. They had a Raffle, an award ceremony, and demo sessions by their team. </p>



<figure class="wp-block-image size-large"><img loading="lazy" width="1024" height="610" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/04/image-1-1024x610.png" alt="" class="wp-image-1517" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/04/image-1-1024x610.png 1024w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/04/image-1-300x179.png 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/04/image-1-768x457.png 768w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure>



<h2>2. Comalatech</h2>



<p>Atlassian Team&#8217;22 Event, Comalatech Booth #12 were presenting their leading Confluence Document Management products. They had the most amazing relaxation lounge with <a rel="noreferrer noopener" href="https://comalatech.com/comalatech-and-appfire-join-forces-to-improve-the-customer-experience/" target="_blank">big news</a> to be joining the&nbsp;<a href="https://www.linkedin.com/company/appfire/">Appfire</a> team. </p>



<figure class="wp-block-image size-full"><img loading="lazy" width="2560" height="1920" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/04/IMG_3508-1-scaled.jpg" alt="" class="wp-image-1518" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/04/IMG_3508-1-scaled.jpg 2560w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/04/IMG_3508-1-300x225.jpg 300w" sizes="(max-width: 2560px) 100vw, 2560px" /></figure>



<h2>3. Trello</h2>



<p>Atlassian Team&#8217;22 Event, Trello Booth were presenting their product Trello Enterprise with fascinating demo sessions by their team, which can manage thousands of Trello users with a concept to reimagine work management for all. Their roadmap includes editing Confluence and Jira tickets online without leaving&nbsp;the Trello platform. </p>



<figure class="wp-block-image size-large is-resized"><img loading="lazy" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/04/image-2-1024x492.png" alt="" class="wp-image-1522" width="840" height="403" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/04/image-2-1024x492.png 1024w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/04/image-2-300x144.png 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/04/image-2-768x369.png 768w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/04/image-2-1536x738.png 1536w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/04/image-2-2048x984.png 2048w" sizes="(max-width: 840px) 100vw, 840px" /></figure>



<h2>4. k15t</h2>



<p>Atlassian Team&#8217;22 Event, k15t Booth #54 was showing off their brand new design that was released this year. They manage product documentation and can help you structure your content in Confluence. They also have an app for Jira which helps you collaborate across projects and instances. It was great to meet them at the Partner Connect and see them promote some of the collaboration games for customers. </p>



<figure class="wp-block-image size-full"><img loading="lazy" width="1920" height="2560" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/04/IMG_3481-scaled.jpg" alt="" class="wp-image-1527" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/04/IMG_3481-scaled.jpg 1920w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/04/IMG_3481-225x300.jpg 225w" sizes="(max-width: 1920px) 100vw, 1920px" /></figure>



<h2>5. Community Leadership Program</h2>



<p>Atlassian conducted multiple community tree workshops to promote connecting with customers and partners, level up your skills, and discover new ways of working with teams all over the world. They had an interactive platform to get inspired, learn, and connect at Team&#8217;22. </p>



<figure class="wp-block-image size-large"><img loading="lazy" width="1024" height="538" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/04/image-3-1024x538.png" alt="" class="wp-image-1529" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/04/image-3-1024x538.png 1024w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/04/image-3-300x158.png 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/04/image-3-768x403.png 768w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/04/image-3-1536x807.png 1536w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/04/image-3.png 1900w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure>



<p>At Highway Three Solutions, we are always promoting community leaders and want to create an Atlassian Community locally here in our own city, Victoria. Please contact us if anyone is interested in being a community leader now!</p>



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<p>We’re off now to check out some of the great Digital Experience sessions available on the&nbsp;<a rel="noreferrer noopener" href="https://events.atlassian.com/team22/home" target="_blank">Team ’22 site</a>. Do check our <a rel="noreferrer noopener" href="https://www.highwaythreesolutions.com/blog/5-takeaways-from-team-22-day-1" target="_blank">blog post from Day 1 of Team ’22</a> as well where have shared the 5 takeaways from yesterday. </p>



<p></p>


Our Partners at Team’22 – Day 2


<p>Today is the first day of <a href="https://events.atlassian.com/team22/home" target="_blank" rel="noreferrer noopener">Atlassian&#8217;s annual conference, Team &#8217;22</a>, and we could not be more excited! This year the Highway Three Solutions team is represented in-person at the event in Las Vegas as well as tuning in to the digital experience from the office. Here are some of our highlights from the talks so far.</p>



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<h2>1. Atlassian Atlas</h2>



<p>We can&#8217;t wait to try the new <a rel="noreferrer noopener" href="https://www.atlassian.com/software/atlas" target="_blank">teamwork directory tool, Atlas</a>, that was just announced. It looks like a very useful way to get up-to-date status information on a project from multiple sources. Atlassian hopes it can make boring status meetings a thing of the past and allow teams to get the latest updates whenever they need. We&#8217;ll be trialling it in our projects. Look out for a blog post on our experience soon.</p>



<figure class="wp-block-image size-large is-style-default"><img loading="lazy" width="1024" height="571" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/04/atlas-screenshot-1024x571.png" alt="Atlassian Atlas dashboard." class="wp-image-1495" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/04/atlas-screenshot-1024x571.png 1024w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/04/atlas-screenshot-300x167.png 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/04/atlas-screenshot-768x428.png 768w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/04/atlas-screenshot-1536x856.png 1536w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/04/atlas-screenshot-2048x1142.png 2048w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure>



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<h2>2. Confluence Knowledge Bases</h2>



<p>As heavy Confluence users we <em>love</em> the shared editor interface. The built-in page templates make it easy to gather requirements and document solutions for future reference. </p>



<p>Using Jira Service Management to power our help desk for our Professional Services support is a great way for us to receive requests from our customers. Now we can bring the same rich documentation from Confluence directly into JSM with the help of knowledge base integration. Sharing knowledge has never been easier. </p>



<p>Plus now using knowledge bases in JSM doesn&#8217;t require having a separate Confluence license!</p>



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<h2>3. Confluence Presenter Mode (and more)</h2>



<p>But all of this beautiful and detailed content isn&#8217;t worth much if it&#8217;s hidden away. Among several new Confluence features that we&#8217;re looking forward to is Presentation Mode.</p>



<p>Presentation mode allows you to put your content front and centre in a clean, distraction-free view. <a href="https://www.atlassian.com/blog/confluence/7-ways-to-get-your-work-noticed-in-confluence">Read more about Presentation Mode and other great upcoming Confluence features.</a></p>



<figure class="wp-block-image size-large is-style-default"><img loading="lazy" width="1024" height="451" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/04/presentation-mode-1024x451.webp" alt="Confluence Presentation Mode layout." class="wp-image-1504" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/04/presentation-mode-1024x451.webp 1024w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/04/presentation-mode-300x132.webp 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/04/presentation-mode-768x338.webp 768w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/04/presentation-mode.webp 1200w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure>



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<h2>4. Automation for Confluence</h2>



<p>At Highway Three Solutions we are big fans of Automation for Jira. Taking the pain out of tedious manual processes is always a goal of ours so when we heard that we&#8217;ll soon be able to apply the same tools in Confluence we were over the moon. </p>



<p>Here&#8217;s hoping to release date for this in the near future. Check back soon for our rundown of all the new features available in Automation for Confluence.</p>



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<h2>5. The Future of Conferences is Hybrid</h2>



<p>After two years of digital-only programming this year&#8217;s Team &#8217;22 is the first return to an in-person event. Luckily for those unable to make the trip to Las Vegas many of the sessions are broadcast live online too. </p>



<p>For our team currently attending both on- and offline we see the benefits to both approaches and believe that tandem events like this are the way to go. We&#8217;re looking forward to how this hybrid approach evolves in the future. </p>



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<p>We&#8217;re off now to check out some of the great Digital Experience sessions available on the <a rel="noreferrer noopener" href="https://events.atlassian.com/team22/home" target="_blank">Team &#8217;22 site</a>. Check back tomorrow where we&#8217;ll share our thoughts on those and the keynote talks from Day 2 of Team &#8217;22.</p>


5 Takeaways from Team ’22 – Day 1


<p>What do you do when&nbsp;the&nbsp;rockstar&nbsp;server&nbsp;admin&nbsp;on&nbsp;your team&nbsp;accepts&nbsp;a promotion in a different division? That one person who managed the&nbsp;server like it was their baby: knowing&nbsp;when it was acting up,&nbsp;which addons it can handle — and which it can’t — and&nbsp;what needed to be done to coax it back online&nbsp;when the server&nbsp;went down. Again.&nbsp;For a local public&nbsp;sector team, the answer was to&nbsp;sunset their&nbsp;on-prem&nbsp;and switch to&nbsp;a&nbsp;solution in the cloud.&nbsp;&nbsp;</p>



<p>In early 2021, the&nbsp;DataBC&nbsp;team&nbsp;shared a request for a local provider to migrate their existing&nbsp;on-premise&nbsp;Jira server to the Atlassian Cloud. They wanted a solution that would mitigate the effort required to perform manual inbox triaging,&nbsp;with the ability to easily receive, track, manage, and resolve requests from their clients: other public servants as well as the&nbsp;general public.&nbsp;Following a formal proposal process,&nbsp;DataBC&nbsp;awarded the project to Highway Three Solutions&nbsp;due to the response package they created: it&nbsp;met the&nbsp;required&nbsp;deliverables, within the requested timeline, from a team with the experience and knowledge required to make the transition as smooth as possible.&nbsp;&nbsp;</p>



<h3 id="processes-for-perfection">Processes for Perfection&nbsp;</h3>



<p>To ensure&nbsp;the&nbsp;cloud migration process&nbsp;was&nbsp;completed&nbsp;effectively and&nbsp;efficiently, Highway Three followed&nbsp;a defined process:&nbsp;</p>



<p><strong>Assessment</strong>&nbsp;– For this project, the client had determined the cloud was the right tool for them, so Highway Three&nbsp;helped them choose the right plan for their office,&nbsp;with a strategy to navigate the cloud-based authentication mechanism and&nbsp;security&nbsp;management.&nbsp;&nbsp;</p>



<p><strong>Planning</strong>&nbsp;– Highway Three developed a&nbsp;multi-phase&nbsp;migration&nbsp;plan to minimize the impact on the various teams involved, factoring in the time required for each task, assigning a professional to oversee it, and documenting the process from start to finish.&nbsp;&nbsp;&nbsp;</p>



<p><strong>Preparation</strong>&nbsp;–&nbsp;The team&nbsp;looked at the various plugins and configurations required to ensure the&nbsp;client’s teams could access the tools they needed following the migration.&nbsp;&nbsp;</p>



<p><strong>Testing</strong>&nbsp;–&nbsp;Prior to&nbsp;migration,&nbsp;H3&nbsp;extensively tested&nbsp;the&nbsp;DataBC&nbsp;system&nbsp;to ensure&nbsp;an essentially trouble-free experience for&nbsp;the end-users.&nbsp;Several test migrations helped identify concerns before they became problems.&nbsp;</p>



<p><strong>Migration</strong>&nbsp;– This is where the magic happens,&nbsp;moving the on-prem server data and associated attachments and projects to the cloud safely and&nbsp;comprehensively.&nbsp;</p>



<p><strong>Go-Live Launch</strong>&nbsp;– Once the system&nbsp;was&nbsp;configured and tested to ensure it&nbsp;was&nbsp;operating&nbsp;as desired, H3&nbsp;scheduled the go-live date&nbsp;to put the&nbsp;DataBC&nbsp;team back in the driver’s seat.&nbsp;&nbsp;</p>



<h3 id="hands-on-experience">Hands-On Experience&nbsp;</h3>



<p>Highway Three used&nbsp;<a href="https://www.highwaythreesolutions.com/cloud-migration-hub" target="_blank" rel="noreferrer noopener"><strong>Atlassian Cloud</strong></a>&nbsp;to manage the migration, leveraging the powerful epics feature of&nbsp;<a href="https://www.highwaythreesolutions.com/products/jira" target="_blank" rel="noreferrer noopener"><strong>Jira</strong></a>&nbsp;to create hierarchical user stories;&nbsp;<a href="https://www.highwaythreesolutions.com/products/confluence" target="_blank" rel="noreferrer noopener"><strong>Confluence</strong></a>&nbsp;to house planning documents and project requirements; and an instance of&nbsp;<a href="https://www.highwaythreesolutions.com/products/jira-service-management" target="_blank" rel="noreferrer noopener"><strong>Jira Service Management</strong></a>&nbsp;to facilitate feedback and bug reports from all the teams being migrated.&nbsp;&nbsp;&nbsp;</p>



<h3 id="looking-back-to-move-forward">Looking Back to Move Forward&nbsp;</h3>



<p>As this project was broken down into three different phases to&nbsp;migrate&nbsp;DataBC’s&nbsp;ten agile teams with minimal disruption, Highway Three took a&nbsp;retrospective approach to refine each migration:&nbsp;using learnings from the previous instance&nbsp;to inform and improve the next. This&nbsp;iterative&nbsp;approach eliminated&nbsp;most of the&nbsp;bugs before&nbsp;the move, with the final migration being completed essentially bug-free, with little&nbsp;—&nbsp;if&nbsp;any&nbsp;—&nbsp;downtime.&nbsp;&nbsp;</p>



<h3 id="security-strategy">Security Strategy&nbsp;</h3>



<p>In a cloud-server environment, security&nbsp;plays a vital role. To help the client&nbsp;create and maintain a more secure environment, Highway Three&nbsp;organized a comprehensive security&nbsp;cleanup&nbsp;and documented a&nbsp;best-practices onboarding process in Confluence,&nbsp;including&nbsp;a three-step how-to,&nbsp;making&nbsp;it easier for their team to onboard users quickly and effectively.&nbsp;&nbsp;</p>



<h3 id="delivering-the-learning">Delivering the Learning</h3>



<blockquote class="wp-block-quote"><p>With the cloud version of Jira, we don&#8217;t have to worry about the service being down or assigning someone to implement future versions.  Instead, our teams can focus on using the software the way it was intended:  managing projects, running sprints, and facilitating our version of agile.</p><cite>Team Lead, Business Analysis &amp; Project Management, Data Services </cite></blockquote>



<p>As the&nbsp;DataBC&nbsp;team was&nbsp;already&nbsp;comfortable&nbsp;with Jira,&nbsp;they didn’t require the typical training offered&nbsp;when migrating from server to cloud, so the H3 team was able to show some advanced use cases,&nbsp;tools, and&nbsp;advice and guidance&nbsp;to ease the migration of the experienced users from the on-prem&nbsp;server to their new cloud environment.&nbsp;These workshops, like most of the Highway Three&nbsp;training sessions,&nbsp;were recorded to ensure the&nbsp;information&nbsp;is&nbsp;available for review&nbsp;as needed and&nbsp;accessible&nbsp;for future team&nbsp;members&nbsp;as they&nbsp;join the crew.&nbsp;</p>



<p>For teams new to Jira,&nbsp;the H3&nbsp;training&nbsp;typically covers the topics and challenges the users might encounter, such as&nbsp;the differences between navigation and profile management,&nbsp;with&nbsp;tips and shortcuts&nbsp;that most clients love&nbsp;to use because they make their lives much easier.&nbsp;&nbsp;</p>



<h2 id="post-migration-support">Post-Migration Support&nbsp;</h2>



<p>While it might seem that a cloud migration is a one-and-done experience, Highway Three has found that following a migration, there are opportunities to improve your processes and reconsider how much energy is being spent to manage your Jira instance.&nbsp;By&nbsp;completing&nbsp;team-by-team&nbsp;mini-workshops,&nbsp;the&nbsp;H3&nbsp;team&nbsp;can evaluate how the organization&nbsp;is using Jira&nbsp;and&nbsp;how it’s working&nbsp;from a technical perspective,&nbsp;followed by recommendations&nbsp;about&nbsp;what can be done to improve performance&nbsp;and productivity. These&nbsp;mini-workshops&nbsp;are a great way to share&nbsp;Jira best practices and&nbsp;tips’n&nbsp;tricks the Highway Three&nbsp;team&nbsp;has discovered or created over the years.&nbsp;</p>



<p><strong>Managed services and professional support with an ongoing relationship from an experienced partner, like Highway Three, can provide answers to questions, offer recommendations, and make configuration changes as needed.&nbsp;</strong>&nbsp;</p>



<p><strong>If you’d like to&nbsp;improve productivity, speed, and performance for your team, download this whitepaper to&nbsp;learn&nbsp;the&nbsp;</strong><a rel="noreferrer noopener" href="https://www.highwaythreesolutions.com/news/5-reasons-to-move-to-jira-cloud" target="_blank"><strong>Top 5 Reasons to Move to Jira Cloud</strong></a>&nbsp;</p>



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<h3 id="challenges">Challenges</h3>



<ul><li>On-prem&nbsp;server&nbsp;was multiple versions behind&nbsp;current&nbsp;&nbsp;</li><li>Excessive staff-time&nbsp;was&nbsp;required to maintain&nbsp;the&nbsp;on-prem&nbsp;server&nbsp;</li><li>Substantial knowledge&nbsp;was&nbsp;housed in&nbsp;a&nbsp;single resource&nbsp;– who took a promotion with another team</li></ul>
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<h3 id="solutions">Solutions</h3>



<ul><li>Automatic roll-out of&nbsp;new versions and functionality available in the cloud&nbsp;</li><li>Managed and monitored&nbsp;hosting allows clients&nbsp;and users to focus on their customers, not the software&nbsp;</li><li>Documented processes housed in Confluence provide an easy to maintain knowledge repository&nbsp;</li></ul>
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<h2 id="results">Results</h2>



<ul><li>Server-uptime is a non-issue now&nbsp;</li><li>No concern about upgrading&nbsp;to future versions of Jira&nbsp;</li><li>Teams&nbsp;are able to&nbsp;focus on using the software for its intended purpose: managing projects and sprints&nbsp;</li><li>A stable and reliable solution&nbsp;that&nbsp;gives the&nbsp;DataBC&nbsp;team confidence in the tools they use&nbsp;on a daily basis&nbsp;</li></ul>


Case Study: Data Services Migration to Atlassian Cloud


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<div class="wp-block-button is-style-h3-cta-button"><a class="wp-block-button__link" href="/webinars?id=top-10-reasons-to-migrate-now" target="_blank" rel="noreferrer noopener">Watch the recording</a></div>
</div>



<p>Holding out until February 2024 to migrate your on-premise instance? Why wait?</p>



<p>There are many great things about Jira Cloud and we want to share the Top 10 reasons why you should plan your migration now. </p>



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<figure class="wp-block-image size-large"><img loading="lazy" width="1024" height="512" data-id="1410"  src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/02/Webinar-8-Eventbrite-banner-1024x512.png" alt="" class="wp-image-1410" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/02/Webinar-8-Eventbrite-banner-1024x512.png 1024w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/02/Webinar-8-Eventbrite-banner-300x150.png 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/02/Webinar-8-Eventbrite-banner-768x384.png 768w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/02/Webinar-8-Eventbrite-banner-1536x768.png 1536w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/02/Webinar-8-Eventbrite-banner-2048x1024.png 2048w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure>
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<p>On March 2, 2022 at 02:30 PM Pacific Standard Time Join us for our next webinar and see what you may be missing out on by putting off your cloud migration!</p>



<p><em><strong>We know your time is valuable so as an incentive the first 20 people to register and attend the webinar will receive an Amazon gift voucher.</strong></em></p>



<p>Don&#8217;t miss this great opportunity to learn more about Jira Cloud Migration.</p>



<div class="wp-container-24 wp-block-buttons">
<div class="wp-block-button is-style-h3-cta-button"><a class="wp-block-button__link" href="/webinars?id=top-10-reasons-to-migrate-now" target="_blank" rel="noreferrer noopener">Watch the recording</a></div>
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Jira Cloud: Top 10 Reasons to Migrate Now


<h2 id="atlassian-is-investing-heavily-in-the-cloud-but-you-don-t-have-to-make-the-switch-today">Atlassian is investing heavily in the cloud, but you don’t have to make the switch today</h2>



<p><strong>Give yourself time to plan your migration</strong></p>



<p>The clock is ticking – after February 15, 2022, you won’t be able to make changes to your Jira or Confluence server licenses.</p>



<p>What does this mean?</p>



<p>If you’re sitting at 90 users on your 100-user tier, there’s a pretty good chance you’ll need more than ten licenses over the next two years. The problem is – there’s no way to get them after February 15.</p>



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<h2 class="has-text-align-center" id="you-only-have-13-days-to-upgrade-or-downgrade-your-user-tiers">You only have 13 days to upgrade or downgrade your user tiers</h2>



<p>Protect your investment in your server product and apps – upgrade your license today with Highway Three Solutions. As a Gold Solution Partner, we can help you get the best price while locking your user tiers in for two more years.</p>



<p class="has-text-align-center"><strong>We can help you choose what’s right for you:</strong></p>



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<p><strong>About Us</strong></p>



<h2 id="agile-specialists-atlassian-experts">Agile Specialists. Atlassian Experts.</h2>



<p><strong>We design workflows that work.</strong></p>



<p>Highway Three Solutions in Victoria, BC, is a Gold Solution Partner with Atlassian, providing agile solutions for advanced teams. We can help you with Atlassian services as well as custom development. We are Atlassian experts, and we can help you become one, too.</p>



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<h3 id="learning-resources">Learning Resources</h3>



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<h4 class="has-text-align-center" id="ready-for-the-cloud">Ready for the cloud?</h4>



<p class="has-text-align-center"><a rel="noreferrer noopener" href="/cloud-migration-hub" data-type="URL" data-id="/cloud-migration-hub" target="_blank">Learn about the migration process</a></p>
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<h4 class="has-text-align-center" id="why-did-this-busy-public-service-team-choose-to-upgrade">Why did this busy public service team choose to upgrade?</h4>



<p class="has-text-align-center"><a href="/blog/case-study-data-services-migration-to-atlassian-cloud" data-type="URL" data-id="/blog/case-study-data-services-migration-to-atlassian-cloud" target="_blank" rel="noreferrer noopener">Read the case study</a></p>
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<h4 class="has-text-align-center" id="five-things-you-should-know-about-migrating-to-jira-cloud">Five things you should know about migrating to Jira Cloud</h4>



<p class="has-text-align-center"><a href="/webinars?id=5-things-jira-cloud-migration" data-type="URL" data-id="/webinars?id=5-things-jira-cloud-migration" target="_blank" rel="noreferrer noopener">Watch the webinar</a></p>
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Last Chance to Make Changes


<p>Many of our Canadian clients have been asking about Canadian data residency for the Atlassian cloud products and we know how important that is to keeping your data secure when considering cloud products and SaaS. These concerns are especially true for those clients currently hosting their own on-premise Jira and Confluence; when you are used to keeping your data under your own control it can be difficult to transition to a cloud offering that will be storing your data in a foreign country.</p>



<p>Throughout 2021 Atlassian’s roadmap indicated Canadian data residency would be available late in 2021 or early 2022. <strong>We got bad news near the end of 2021 when Atlassian announced they would be delaying the launch date of data residency support for several countries, Canada among them, until 2023.</strong><a href="https://www.atlassian.com/roadmap/cloud?&amp;search=data%20residency"></a></p>



<div class="wp-block-image is-style-default"><figure class="aligncenter size-full"><img loading="lazy" width="716" height="268" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/01/atlassian-cloud-roadmap-canadian-data-residency.png" alt="Screen grab of the Atlassian Cloud Product Roadmap info for data residency in Canada" class="wp-image-1351" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/01/atlassian-cloud-roadmap-canadian-data-residency.png 716w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/01/atlassian-cloud-roadmap-canadian-data-residency-300x112.png 300w" sizes="(max-width: 716px) 100vw, 716px" /></figure></div>



<p><a href="https://community.atlassian.com/t5/Atlassian-Cloud-Migration/Data-Residency-Roadmap-Update/ba-p/1868602" data-type="URL" data-id="https://community.atlassian.com/t5/Atlassian-Cloud-Migration/Data-Residency-Roadmap-Update/ba-p/1868602" target="_blank" rel="noreferrer noopener">Atlassian had this to say</a> on the rationale for the delay:</p>



<blockquote class="wp-block-quote is-style-h3-blockquote"><p>Atlassian is committed to becoming a leader in data residency, and in order to provide you with the best solution and to support the number of locations we aim to support, we need to invest some additional time improving our data residency infrastructure. These investments will allow us to launch new locations much more quickly in the future and give us the ability to respond faster to new or changing regulations across various countries</p><p>We’ve made the decision to focus on improving our data residency infrastructure, which will allow us to launch new locations much more quickly in the future and give us the ability to respond faster to new or changing regulations across various countries. This work will also help accelerate other priorities that bring greater value to you.&nbsp;</p></blockquote>



<p>As long time software developers, we understand when feature requests collide with architecture in such a way that you must go backwards in order to go forwards, re-tooling your architecture in order to support growth. This reminds us of the analogy that compares building software with building a house… and after the house is built you want to install a pool on the roof. You likely didn’t plan for that in the design for the house, so adding that fancy pool is going to mean shoring up the foundation and supporting walls. In terms of adding support for data residency in several countries, Atlassian is now upgrading the foundation before adding the pool on the roof.</p>



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<p>We respect Atlassian for being transparent and sharing with us their reasons for delaying. And we appreciate the time they are taking to make sure they get it right &#8211; while we want Canadian data residency, we don’t want it at the expense of security, stability and reliability!</p>



<p>For some good news: Atlassian has expanded the option to select data residency to all customers with a paid plan &#8211; previously this was available only to the Premium and Enterprise tier. We applaud extending this to a wider range of customers given the importance of data residency to so many organizations.</p>
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<p>Stay tuned and bookmark this blog post as Highway Three Solutions will keep this page updated with the latest information on when Atlassian will make available data residency support for Canada.</p>



<p><em>Are you unsure whether data residency is a requirement for you? </em>Government rules are always changing and part of our expertise is to understand how those regulations affect your adoption of the Atlassian cloud products.</p>



<div class="wp-container-32 wp-block-buttons">
<div class="wp-block-button is-style-h3-cta-button"><a class="wp-block-button__link">Contact us to find out if data residency should concern you</a></div>
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Status of Atlassian Canadian Data Residency


<div class="wp-container-33 wp-block-buttons">
<div class="wp-block-button is-style-h3-cta-button"><a class="wp-block-button__link" href="/webinars?id=5-things-jira-cloud-migration" target="_blank" rel="noreferrer noopener">Watch the webinar</a></div>
</div>



<p>As we approach the sunset date for the Atlassian server products, the pressure to move forward with your migration can be stressful. From our previous migration webinars, we also know that many of you find the plethora of options and decisions bewildering at times. Added to this is the pace of changes: Atlassian is continuously improving their migration tooling and support.</p>



<p><br>If all of the above sounds familiar, join us for our next webinar to learn the fundamentals of migrating in the real world &#8211; the language, the tools, and the choices. We will bring you up to speed on the latest from Atlassian and share our tips on migrating in the real world.</p>



<figure class="wp-block-image size-large"><img loading="lazy" width="1024" height="576" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/11/Webinar-7-LinkedIn-Event-Banner-1920-x-1080-px-3-1024x576.png" alt="" class="wp-image-1231" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/11/Webinar-7-LinkedIn-Event-Banner-1920-x-1080-px-3-1024x576.png 1024w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/11/Webinar-7-LinkedIn-Event-Banner-1920-x-1080-px-3-300x169.png 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/11/Webinar-7-LinkedIn-Event-Banner-1920-x-1080-px-3-768x432.png 768w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/11/Webinar-7-LinkedIn-Event-Banner-1920-x-1080-px-3-1536x864.png 1536w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/11/Webinar-7-LinkedIn-Event-Banner-1920-x-1080-px-3.png 1920w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure>



<p>On December 15th, 2021 at 02:30 PM Pacific Standard Time Join us for our next webinar and have lunch on us!</p>



<p>We know that your time is valuable, so as an incentive we are offering the first 20 people to register and attend the webinar a meal delivery voucher to be used at the restaurant of your choice. Don&#8217;t miss this great opportunity to learn more about Jira Cloud Migration.</p>



<div class="wp-container-34 wp-block-buttons">
<div class="wp-block-button is-style-h3-cta-button"><a class="wp-block-button__link" href="/webinars?id=5-things-jira-cloud-migration" target="_blank" rel="noreferrer noopener">Watch the webinar</a></div>
</div>


5 Things You Need to Know About Jira Cloud Migration


<p><strong>On November 10, tune in to the Atlassian High Velocity: ITSM World Tour</strong>, a 2-hour digital broadcast featuring teams from the top of the charts.</p>



<ul><li>Learn how high-velocity IT teams fuel digital transformation</li><li>Deep dive into customer success stories, including&nbsp;Lufthansa, CBS, Ginkgo Bioworks, Saint-Gobain, and Belong</li><li>Get a demo of Jira Service Management’s latest features</li><li>Best part—no cover charge!</li></ul>



<div class="wp-container-35 wp-block-buttons">
<div class="wp-block-button is-style-h3-cta-button"><a class="wp-block-button__link" href="https://www.youtube.com/playlist?list=PLaD4FvsFdarSZVpAN9t4V798ipI_9safq" target="_blank" rel="noreferrer noopener">Check out ITSM Videos from Atlassian</a></div>
</div>



<p><strong>About the event:</strong></p>



<ul><li><strong>What</strong>: Atlassian’s High Velocity: ITSM World Tour</li><li><strong>When</strong>: November 10th, 2021<ul><li>Broadcast 1: 8am &#8211; 10am PT / 5pm &#8211; 7pm CEST / 1am &#8211; 3am AEST</li><li>Broadcast 2: 5pm &#8211; 7pm PT / 2am &#8211; 4am CEST / 10am &#8211; 12pm AEST</li></ul></li></ul>



<p>The event also serves as a launchpad for the second edition of our ITSM Lightning Talk series. Registrants of the High Velocity: ITSM World Tour will be automatically registered for the Lightning Talks.</p>



<div class="wp-container-36 wp-block-buttons">
<div class="wp-block-button is-style-h3-cta-button"><a class="wp-block-button__link" href="https://www.youtube.com/playlist?list=PLaD4FvsFdarSZVpAN9t4V798ipI_9safq" target="_blank" rel="noreferrer noopener">Check out ITSM Videos from Atlassian</a></div>
</div>



<p></p>


The Atlassian High Velocity: ITSM World Tour is coming!


<p>In this post, we will be discussing <a rel="noreferrer noopener" href="https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=cloud&amp;tab=overview" target="_blank">ScriptRunner for Jira</a>, an automation and customization app to enhance Jira functionality, developed by Adaptavist.</p>



<p>To learn more about the series, take a look at our introductory post: <a href="/blog/jira-app-migration-getting-ready-for-the-cloud" data-type="URL" data-id="/blog/jira-app-migration-getting-ready-for-the-cloud" target="_blank" rel="noreferrer noopener">Jira App Migration: Top 10 Apps Evaluated</a>.</p>



<p>To learn more about the differences in ScriptRunner for Jira Server verses Jira Cloud, refer to our blog post &#8211; <a href="/blog/the-scriptrunner-rundown" target="_blank" rel="noreferrer noopener">The ScriptRunner Rundown</a>.</p>



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<p>Even though there is some support and documentation available to help you with your migration, it is quite difficult to shift ScriptRunner data to the Cloud. ScriptRunner’s migration journey involves a lot of manual steps and has significant feature parity between environments.</p>
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<figure class="wp-block-table is-style-h3-table"><table class="has-fixed-layout"><tbody><tr><td><strong>Feature</strong> <strong>Compatibility</strong></td><td class="has-text-align-center" data-align="center"><img loading="lazy" width="264" height="83" class="wp-image-567" style="width: 150px" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/08/feature-compatibility-partial.png" alt="Partial"></td></tr><tr><td><strong>Migration Complexity</strong></td><td class="has-text-align-center" data-align="center"><img loading="lazy" width="263" height="82" class="wp-image-571" style="width: 150px" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/08/migration-complexity-difficult.png" alt="Difficult"></td></tr><tr><td><strong>Migration Method</strong></td><td class="has-text-align-center" data-align="center"><img loading="lazy" width="264" height="82" class="wp-image-573" style="width: 150px" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/08/migration-method-mixed.png" alt="Mixed"></td></tr><tr><td><strong>Migration Support Available</strong></td><td class="has-text-align-center" data-align="center"><img loading="lazy" width="264" height="83" class="wp-image-576" style="width: 150px" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/08/migration-support-available-limited.png" alt="Limited"></td></tr><tr><td><strong>Supported Jira Migration Methods</strong></td><td class="has-text-align-center" data-align="center"><img loading="lazy" width="264" height="82" class="wp-image-578" style="width: 150px" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/08/supported-jira-migration-methods-full-site-import.png" alt="Full Site Import"></td></tr></tbody></table></figure>



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<h3>Feature Compatibility</h3>



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<p>There are a lot of discrepancies between the features available in ScriptRunner’s Server and Cloud offerings. These differences are largely due to the fact that the fundamental architecture and execution strategy vary greatly between the two environments.</p>
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<p>One of the most notable differences in Jira Cloud is it only offers a REST API and not a Java API like Jira Server; therefore, there are differences in the extension points that are available to use in the Atlassian Connect framework. Additionally, for implementations the plugins for the V2 framework are applied behind the firewall.</p>



<p>For a complete list of feature differences, refer to the <a href="https://docs.adaptavist.com/sr4jc/latest/scriptrunner-migration/feature-parity" target="_blank" rel="noreferrer noopener">Feature Parity table</a> provided by ScriptRunner.</p>



<p>Even though there is a significant difference in Server and Cloud features, be sure to check which features you would like migrated, as you may lose little to no functionality if the features that are not supported in Cloud are not presently used by your Server.</p>



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<h3>Migration Method and Complexity</h3>



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<p>Migrating ScriptRunner to the Cloud is a tedious process as you must first analyze if each script can be implemented with the native features in Cloud, then write pseudo code for the server script, and finally convert the code to a cloud script. After all of this, you can complete a full site import and add the scripts to your cloud site.</p>
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<p>There is no support to migrate with the Jira Cloud Migration Assistant (JCMA) yet, though they are actively working with Atlassian. You can check the status by viewing the <a href="https://jira.atlassian.com/browse/MIG-524" target="_blank" rel="noreferrer noopener">public facing Atlassian Jira ticket</a>.<a href="https://jira.atlassian.com/browse/MIG-524"> </a></p>



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<h3>Migration Support Available</h3>



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<p>Even though ScriptRunner’s migration journey is not straight-forward, there is a <a href="https://docs.adaptavist.com/sr4jc/current/scriptrunner-migration" target="_blank" rel="noreferrer noopener">migration guide</a> provided by Adaptavist to help you transition to the Cloud. For help with specific issues in your migration, you can always contact Adaptavist by submitting a <a href="https://productsupport.adaptavist.com/servicedesk/customer/portal/2/user/login?destination=portal%2F2" target="_blank" rel="noreferrer noopener">support request</a>.</p>
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<h2>Possible Challenges</h2>



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<p>The most challenging part about migrating ScriptRunner is analyzing each script that has been implemented in the Server and establishing a migration plan. While some of these script goals can be handled with Cloud features, others may need to converted to ScriptRunner Cloud Script.</p>
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<p>Despite ScriptRunner for Jira Cloud only supporting a little over half of the features in Jira Server, Adaptavist continues to develop Cloud products and support more features in the Cloud environment.</p>



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<div class="wp-block-button is-style-h3-cta-button"><a class="wp-block-button__link" href="/contact" target="_blank" rel="noreferrer noopener">Need help migrating ScriptRunner to the cloud? Contact us!</a></div>
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<p><strong>Resources:</strong></p>



<ul><li><strong><a rel="noreferrer noopener" href="/blog/jira-app-migration-getting-ready-for-the-cloud" target="_blank">Highway Three Top 10 Apps Evaluated series</a></strong></li><li><strong><a rel="noreferrer noopener" href="https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=cloud&amp;tab=overview" target="_blank">ScriptRunner for Jira App</a></strong></li><li><strong><a href="/blog/the-scriptrunner-rundown" target="_blank" rel="noreferrer noopener">The ScriptRunner Rundown Blog Post</a></strong></li><li><strong><a rel="noreferrer noopener" href="https://docs.adaptavist.com/sr4jc/latest/about-scriptrunner-for-jira-cloud/differences-between-scriptrunner-for-jira-server-and-jira-cloud" target="_blank">ScriptRunner for Jira Server verses Jira Cloud</a></strong></li><li><strong><a rel="noreferrer noopener" href="https://docs.adaptavist.com/sr4jc/latest/scriptrunner-migration/feature-parity" target="_blank">Feature Parity Table</a></strong></li><li><strong><a rel="noreferrer noopener" href="https://docs.adaptavist.com/sr4jc/current/scriptrunner-migration" target="_blank">Migration Guide</a></strong></li><li><strong><a rel="noreferrer noopener" href="https://productsupport.adaptavist.com/servicedesk/customer/portal/2/user/login?destination=portal%2F2" target="_blank">Adaptavist Support</a></strong></li><li><strong><a rel="noreferrer noopener" href="https://jira.atlassian.com/browse/MIG-524" target="_blank">JCMA integration Jira ticket</a></strong></li></ul>


ScriptRunner for Jira: Migration Evaluation


<p>In this post, we will be discussing the migration journey for <a rel="noreferrer noopener" href="https://marketplace.atlassian.com/apps/1212137/insight-asset-management?hosting=datacenter&amp;tab=overview" target="_blank">Insight &#8211; Asset Management</a> developed by Mindville and now acquired by Atlassian.</p>



<p>To learn more about the series, take a look at our introductory post: <a href="/blog/jira-app-migration-getting-ready-for-the-cloud" data-type="URL" data-id="/blog/jira-app-migration-getting-ready-for-the-cloud" target="_blank" rel="noreferrer noopener">Jira App Migration: Top 10 Apps Evaluated</a>.</p>



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<figure class="wp-block-image size-large"><img loading="lazy" width="1024" height="351" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/08/insight-logo-1024x351.png" alt="" class="wp-image-860" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/08/insight-logo-1024x351.png 1024w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/08/insight-logo-300x103.png 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/08/insight-logo-768x263.png 768w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/08/insight-logo-1536x526.png 1536w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/08/insight-logo-2048x702.png 2048w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure>
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<p>Migrating Insight data from Server to Cloud is an entirely manual process, as there are no supported Jira migration methods that are compatible. There is little to no information available on migrating Insight and it can be a time consuming and arduous process.</p>
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<figure class="wp-block-table is-style-h3-table"><table class="has-fixed-layout"><tbody><tr><td><strong>Feature Compatibility</strong></td><td class="has-text-align-center" data-align="center"><img loading="lazy" width="264" height="83" class="wp-image-567" style="width: 150px" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/08/feature-compatibility-partial.png" alt="Partial"></td></tr><tr><td><strong>Migration Complexity</strong></td><td class="has-text-align-center" data-align="center"><img loading="lazy" width="263" height="82" class="wp-image-571" style="width: 150px" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/08/migration-complexity-difficult.png" alt="Difficult"></td></tr><tr><td><strong>Migration Method</strong></td><td class="has-text-align-center" data-align="center"><img loading="lazy" width="264" height="83" class="wp-image-574" style="width: 150px" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/08/migration-method-manual.png" alt="Manual"></td></tr><tr><td><strong>Migration Support Available</strong></td><td class="has-text-align-center" data-align="center"><img loading="lazy" width="263" height="83" class="wp-image-577" style="width: 150px" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/08/migration-support-available-insufficient.png" alt="Insufficient"></td></tr><tr><td><strong>Supported Jira Migration Methods</strong></td><td class="has-text-align-center" data-align="center"><img loading="lazy" width="264" height="82" class="wp-image-580" style="width: 150px" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/08/supported-jira-migration-methods-na.png" alt="N/A"></td></tr></tbody></table></figure>



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<h3>Feature Compatibility</h3>



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<p>Many of the features available on Insight’s Server offering are available on Cloud; however, there are some features that are not currently available on Jira Cloud:</p>
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<ul><li>Object schema templates</li><li>Reports</li><li>Widgets</li><li>Label Templates</li></ul>



<p>More details on the feature discrepancy between environments can be found in <a href="https://documentation.mindville.com/display/ICE/Feature+Comparison+-+Insight+Server+vs.+Cloud" target="_blank" rel="noreferrer noopener">this feature comparison</a>.</p>



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<h3>Migration Method and Complexity</h3>



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<p>Currently, there are no supported Jira migration methods, so you cannot migrate using a full site import or the Jira Cloud Migration Assistant (JCMA). For more updates, refer to <a href="https://jira.atlassian.com/browse/MIG-276" target="_blank" rel="noreferrer noopener">this Jira ticket</a>.</p>
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<p>It appears that the only way to migrate Insight data to the Cloud is to manually input information in your Cloud instance.</p>



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<h3>Migration Support Available</h3>



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<p>We discovered there is limited documentation available on migrating to the Cloud. Our recommendation would be to use the services of an Atlassian partner, like us, as we work closely with Atlassian and forget partnerships with app vendors, allowing us the ability to provide customized support.</p>
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<h2>Possible Challenges</h2>



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<div class="wp-block-image"><figure class="aligncenter size-full"><img loading="lazy" width="96" height="96" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/08/icons8-warning-shield-96.png" alt="" class="wp-image-593"/></figure></div>
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<p>Migrating Insight data is an entirely manual process which is time consuming and laborious to perform.</p>



<p>Ever since Atlassian’s announcement to end Server support, vendor companies and Atlassian are working together to make the migration journey for Jira apps more simpler.</p>
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<div class="wp-container-68 wp-block-buttons">
<div class="wp-block-button is-style-h3-cta-button"><a class="wp-block-button__link" href="/contact" target="_blank" rel="noreferrer noopener">Need help migrating Insight to the cloud? Contact us!</a></div>
</div>



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<p><strong>Resources:</strong></p>



<ul><li><strong><a href="/blog/jira-app-migration-getting-ready-for-the-cloud" target="_blank" rel="noreferrer noopener">Highway Three Top 10 Apps Evaluated series</a></strong></li><li><strong><a href="https://marketplace.atlassian.com/apps/1212137/insight-asset-management?hosting=datacenter&amp;tab=overview" target="_blank" rel="noreferrer noopener">Insight App</a></strong></li><li><strong><a href="https://documentation.mindville.com/category/inscloud" target="_blank" rel="noreferrer noopener">Insight for Jira Cloud Documentation</a></strong></li><li><strong><a href="https://documentation.mindville.com/display/ICE/Feature+Comparison+-+Insight+Server+vs.+Cloud" target="_blank" rel="noreferrer noopener">Insight Feature Comparison Server vs. Cloud</a></strong></li><li><strong><a href="https://jira.atlassian.com/browse/MIG-276?error=login_required&amp;error_description=Login+required&amp;state=1095eb30-9d46-4981-9b7f-684e269488b6" target="_blank" rel="noreferrer noopener">Jira ticket for Insight Migration Support</a></strong></li></ul>



<p></p>


Insight for Jira: Migration Evaluation


<p class="has-text-align-center"><meta charset="utf-8"><strong>Date:</strong> <em>Fri, Sep 17, 12:00 PM (PDT)</em></p>



<div class="wp-container-69 wp-block-buttons">
<div class="wp-block-button is-style-h3-cta-button"><a class="wp-block-button__link" href="/contact?subject=blog-vancouver-ace-september" target="_blank" rel="noreferrer noopener">Learn more about potential pitfalls in cloud migrations</a></div>
</div>



<figure class="wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio"><div class="wp-block-embed__wrapper">
<iframe loading="lazy" title="&quot;Avoiding Potential Pitfalls in your Cloud Migration&quot; - Vancouver ACE September" width="500" height="281" src="https://www.youtube.com/embed/laGGM0vT_Io?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
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<h2><meta charset="utf-8">About this event</h2>



<p>Hello all,</p>



<p>Hope everyone has had a good and safe summer.&nbsp;</p>



<p>We are back with another presentation from Highway Three Solutions coming up starting at noon, September 17th.</p>



<p>We will be discussing tips and tricks on how to avoid common pitfalls with your organization&#8217;s Cloud migrations of your Atlassian suite.</p>



<p>Any organization with their Cloud migration still looming will no doubt benefit from the conversation.</p>



<p>Here is the presentation synopsis:</p>



<p><em>Highway Three Solutions will provide an update on Jira server to cloud migrations with the latest information from Atlassian and updates on the tools available to assist with the process. We’ll go through some real examples from our recent client migrations with and give you valuable information on how to avoid common pitfalls. We will focus on the technical and process challenges we faced, specifically issues with the JCMA, app migrations, data consolidation, user migration, and cloud security.</em></p>



<p>A Q&amp;A session will follow.</p>



<p>While we are looking forward to getting back to in person events as soon as it is safe to do so, we will be presenting this event virtually once again. Remember no Zoom link is required.&nbsp;Just log in with your Atlassian account, jump to the community page to join in at lunchtime on September 17th. Please reach out if you have any questions or problems, let us know and we&#8217;ll be happy to help.</p>



<p>Hope you can join us.</p>



<p>Thank you and stay safe.</p>



<div class="wp-container-70 wp-block-buttons">
<div class="wp-block-button is-style-h3-cta-button"><a class="wp-block-button__link" href="/contact?subject=blog-vancouver-ace-september" target="_blank" rel="noreferrer noopener">Learn more about potential pitfalls in cloud migrations</a></div>
</div>



<h2><meta charset="utf-8">Speakers</h2>



<p><meta charset="utf-8"><strong>Karen Fishwick</strong></p>



<p><em>Senior Systems Architect and Atlassian Specialist, Highway Three Solutions</em></p>



<p>Karen Fishwick is a Senior Systems Architect and Atlassian Specialist, as well as a founder of Highway Three Solutions. She is an Atlassian Certified Professional (ACP) and holds an undergraduate degree in Physics, with over 20 years&#8217; experience leading technical teams to create value driven project outcomes.</p>



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<p><strong>Joanne Yo</strong></p>



<p><em>Canada Regional Lead, Atlassian</em></p>


Avoiding Potential Pitfalls in your Cloud Migration – Vancouver ACE September


<p class="has-text-align-center"><em>Download the presentation slides below.</em></p>



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<a href="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/09/webinar6_app_migration_deck.pdf" download data-download="Jira App Migration: Top 10 Apps Evaluated Webinar" class="wp-block-h3-block-h3-pdf-download h3-pdf-download">PDF</a>



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<p>Here at Highway Three Solutions, we took a look at migrating ten of the most popular apps in the Atlassian Marketplace. In the process, we investigated the tools available to support migration and uncovered the limitations when migrating from Jira Server to Jira Cloud. We learned a lot.</p>



<p>Join us for this webinar and we will walk you through our evaluations, share our tips for planning your app migration, and recap the latest news from Atlassian on migrating to the cloud.</p>



<p>Have lunch on us! The first 20 people to register and attend will receive a free meal delivery voucher.</p>


Jira App Migration: Top 10 Apps Evaluated Webinar


<p>At Highway Three Solutions we took a look at migrating 10 of the most popular apps in the Atlassian Marketplace so we could find out more about the tools available to support migration and the limitations when migrating from Jira Server to Jira Cloud. We learned at lot, too much to share in a single post! Instead we will do a series of posts to share our evaluations.</p>



<p>In each blog post we will provide a summary of our analysis &#8211; true at the time of the blog post &#8211; on what we consider to be the five key aspects to consider when planning an app migration for your Atlassian Server to Cloud migration:</p>



<ul><li>Server vs Cloud Feature Compatibility</li><li>Migration Complexity</li><li>Migration Method</li><li>Migration Support Available</li><li>Supported Jira Migration Methods</li></ul>



<p>We will also share our insights on some of the challenges that we encountered.</p>



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<p>The following are the 10 apps we will evaluate:</p>



<ul><li><strong><a rel="noreferrer noopener" href="/blog/tempo-timesheets-server-to-cloud-migration" target="_blank">Tempo Timesheets  &#8211; Time Tracking &amp; Reports</a></strong></li><li><a rel="noreferrer noopener" href="/blog/biggantt-server-to-cloud-migration" data-type="URL" data-id="/blog/biggantt-server-to-cloud-migration" target="_blank"><strong>BigGantt &#8211; Gantt Chart for Jira</strong></a></li><li><a rel="noreferrer noopener" href="/blog/proforma-for-jira-migration-evaluation" data-type="URL" data-id="/blog/proforma-for-jira-migration-evaluation" target="_blank"><strong>ProForma: Forms and Checklist for Jira</strong></a></li><li><a rel="noreferrer noopener" href="/blog/jsu-automation-for-jira-workflows-migration-evaluation" data-type="URL" data-id="/blog/jsu-automation-for-jira-workflows-migration-evaluation" target="_blank"><strong>JSU Automation Suite for Jira Workflows</strong></a></li><li><strong><a rel="noreferrer noopener" href="/blog/insight-for-jira-migration-evaluation" data-type="URL" data-id="/blog/insight-for-jira-migration-evaluation" target="_blank">Insight &#8211; Asset Management</a></strong></li><li><a href="/blog/scriptrunner-for-jira-migration-evaluation" data-type="URL" data-id="/blog/scriptrunner-for-jira-migration-evaluation" target="_blank" rel="noreferrer noopener"><strong>ScriptRunner for Jira</strong></a></li><li>Bitbucket</li><li>Structure (App)</li><li>Xray Test Management for Jira</li><li>Zephyr Scale &#8211; Test Management for Jira</li></ul>



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Jira App Migration: Top 10 Apps Evaluated


<p>In this post we share our assessment of migrating the app Tempo Timesheets, a time tracking and resource management tool developed by Tempo. The first thing to note is the functionality originally included in the Tempo Timesheets app has been separated into three different apps on Cloud: </p>



<ul><li><a href="https://marketplace.atlassian.com/apps/6572/tempo-timesheets-time-tracking-reports?hosting=cloud&amp;tab=overview" target="_blank" rel="noreferrer noopener"><strong>Tempo Timesheets</strong></a></li><li><a href="https://marketplace.atlassian.com/apps/1211881/tempo-planner-resource-planning?hosting=cloud&amp;tab=overview" target="_blank" rel="noreferrer noopener"><strong>Tempo Planner</strong></a></li><li><a href="https://marketplace.atlassian.com/apps/1221748/cost-tracker-for-tempo-timesheets?hosting=cloud&amp;tab=overview" target="_blank" rel="noreferrer noopener"><strong>Cost Tracker for Tempo Timesheets</strong></a></li></ul>



<p>Our review is for the <strong>Tempo Timesheets Cloud app.</strong></p>



<p><meta charset="utf-8">To learn more about the series, take a look at our introductory post: <a href="/blog/jira-app-migration-getting-ready-for-the-cloud" data-type="URL" data-id="/blog/jira-app-migration-getting-ready-for-the-cloud" target="_blank" rel="noreferrer noopener">Jira App Migration: Top 10 Apps Evaluated</a>.</p>



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<p class="has-text-align-left">Migrating Tempo Timesheets data has a few challenges, as it requires a knowledge of both automatic and manual migration methods; however, the documentation and resources available provide you with lots of support and guidance to complete your shift to the Cloud effectively.</p>
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<figure class="wp-block-table aligncenter is-style-h3-table"><table class="has-fixed-layout"><tbody><tr><td class="has-text-align-left" data-align="left"><strong>Feature Compatibility</strong></td><td class="has-text-align-center" data-align="center"><img loading="lazy" width="264" height="83" class="wp-image-567" style="width: 150px" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/08/feature-compatibility-partial.png" alt="Partial"></td></tr><tr><td class="has-text-align-left" data-align="left"><strong>Migration Complexity</strong></td><td class="has-text-align-center" data-align="center"><img loading="lazy" width="263" height="82" class="wp-image-570" style="width: 150px" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/08/migration-complexity-medium.png" alt="Medium"></td></tr><tr><td class="has-text-align-left" data-align="left"><strong>Migration Method</strong></td><td class="has-text-align-center" data-align="center"><img loading="lazy" width="264" height="82" class="wp-image-573" style="width: 150px" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/08/migration-method-mixed.png" alt="Mixed"></td></tr><tr><td class="has-text-align-left" data-align="left"><strong>Migration Support Available</strong></td><td class="has-text-align-center" data-align="center"><img loading="lazy" width="264" height="83" class="wp-image-575" style="width: 150px" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/08/migration-support-available-substantial.png" alt="Substantial"></td></tr><tr><td class="has-text-align-left" data-align="left"><strong>Supported Jira Migration Methods</strong></td><td class="has-text-align-center" data-align="center"><img loading="lazy" width="264" height="82" class="wp-image-578" style="width: 150px" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/08/supported-jira-migration-methods-full-site-import.png" alt="Full Site Import"></td></tr></tbody></table></figure>



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<p>Read on for the details. </p>



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<h3>Feature Compatibility</h3>



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<p>Even though Tempo Timesheets can be scripted to use the REST APIs available, the significant difference in the fundamental architecture between Server and Cloud makes it difficult to provide equivalent functionality in both environments. </p>
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<p>While these APIs are synchronous and maintained in the Server, they are asynchronous and stateless in the Cloud. This makes it difficult to identify the results of what you have written to interact with the REST APIs.</p>



<p>Before migrating it is important to identify what features you use most and how your team may need to adapt when switching to Cloud. Most of the features available on Tempo Timesheets&#8217; server offering are available on Cloud with only a few exceptions: many of the Configuration options available on Server are not available on Cloud and there is no integration for <a href="https://github.com/tempo-io/tempo-events-example/blob/master/README.md" target="_blank" rel="noreferrer noopener">Event Handlers</a> on Cloud.</p>



<p>Also worth noting is many of the Features, Reports, and Configuration options are still <a href="https://help.tempo.io/cloud/en/tempo-server-migration-guide/server-data-center-vs--cloud--product-comparison/tempo-timesheets-server-data-center-vs--cloud.html" target="_blank" rel="noreferrer noopener">under development</a> for Cloud.</p>



<p>Features like Reports, Jira custom fields, and Time tracking are comparable between Server and Cloud with only a few differences. In most cases there are alternative methods of obtaining similar functionality for missing and partial features through the <a href="https://developer.atlassian.com/cloud/jira/platform/rest/v3/?utm_source=%2Fcloud%2Fjira%2Fplatform%2Frest%2F&amp;utm_medium=302#about" target="_blank" rel="noreferrer noopener">Tempo REST APIs</a>.</p>



<p>There are also advantages to Tempo Timesheets for Cloud over the server version with features like integrations for Chrome, Slack, and Visual Studio Code.</p>



<p>To learn more about the feature parity of Tempo Timesheets for Server and Cloud, take a look at this <a rel="noreferrer noopener" href="https://help.tempo.io/cloud/en/tempo-server-migration-guide/server-data-center-vs--cloud--product-comparison/tempo-timesheets-server-data-center-vs--cloud.html" target="_blank">Server and Cloud feature comparison</a>.</p>



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<h3>Migration Method and Complexity</h3>



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<p>Currently there is no support for the Jira Cloud Migration Assistant (JCMA), so the only way to migrate Tempo Timesheets data is to complete a full site import; however, Worklogs, Categories, and Timesheets are only partially migrated while Roles, Teams, Customers, and Accounts are not migrated at all.</p>
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<p> In order to fully migrate these attributes, you will need to use <a href="https://apidocs.tempo.io/" target="_blank" rel="noreferrer noopener">Tempo Cloud REST APIs</a> and <a rel="noreferrer noopener" href="https://developer.atlassian.com/server/jira/platform/rest-apis/" target="_blank">Jira Server REST APIs</a>. You may also need to import .csv files or even update information manually on your cloud instance to complete your shift to Cloud.</p>



<p>Even though there is currently no support for the JCMA, at Highway Three we decided to investigate the steps it would take to migrate Tempo with the JCMA and what it would entail. To learn more about it, read our <a rel="noreferrer noopener" href="/blog/jira-tempo-cloud-migration" data-type="URL" target="_blank">Jira and Tempo Cloud Migration</a> blog post.</p>



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<h3>Migration Support Available</h3>



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<p>Tempo has lots of documentation that can help you in your transition to the Cloud including steps to migrate, information on REST APIs, and details on Server and Cloud differences. Additionally, you can always contact Atlassian or Tempo to support your migration needs. A list of resources can be found at the end of our blog post.</p>
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<h2>Possible Challenges</h2>



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<p>We believe several challenges can arise when migrating from Server to Cloud for Tempo Timesheets. Tempo data in Jira Server is stored in the Jira server database while in Jira Cloud, data is stored in a vendor-specific storage. This difference of storage space may create complications in the Server to Cloud migration journey which can include worklogs not migrating automatically.</p>
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<p>In our migration analysis, here are the issues we encountered that are important to note:</p>



<ul><li>You may have to wait up to 48 hours between each cloud site import &#8211; Tempo has to receive your request to reset and then carry through reset data. <strong>You cannot reset it yourself.</strong></li><li>It is important to understand how time zones will affect the availability of vendor support as assistance may not be active during your working hours.</li><li>Be sure to use an XML backup before you attempt a migration, even during testing.</li></ul>



<p>In order to provide a smoother migration experience, Tempo is working to make it possible for consumers to migrate Tempo Timesheets data with the JCMA and developing more REST APIs. More details on Tempo’s upcoming migration options can be found on their <a href="https://www.tempo.io/product-roadmap-server-to-cloud-migration" target="_blank" rel="noreferrer noopener">roadmap</a>.</p>



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<p><strong>Resources:</strong></p>



<ul class="has-black-color has-text-color"><li><strong><a href="/blog/jira-app-migration-getting-ready-for-the-cloud" target="_blank" rel="noreferrer noopener">Highway Three Top 10 Apps Evaluated series</a></strong></li><li><strong><a rel="noreferrer noopener" href="https://marketplace.atlassian.com/apps/6572/tempo-timesheets-time-tracking-reports?hosting=cloud&amp;tab=overview" target="_blank">Tempo Timesheets App</a></strong></li><li><strong><a rel="noreferrer noopener" href="https://tempo-io.atlassian.net/wiki/spaces/THC/pages/1372127383/Tempo+Server+Migration+Guide" target="_blank">Tempo Server Migration Guide</a></strong></li><li><strong><a rel="noreferrer noopener" href="https://help.tempo.io/cloud/en/tempo-server-migration-guide/server-data-center-vs--cloud--product-comparison/tempo-timesheets-server-data-center-vs--cloud.html" target="_blank">Server and Cloud Feature Comparison</a></strong></li><li><strong><a rel="noreferrer noopener" href="https://apidocs.tempo.io/" target="_blank">Tempo Cloud API documentation</a></strong></li><li><strong><a rel="noreferrer noopener" href="https://developer.atlassian.com/server/jira/platform/rest-apis/" target="_blank">Jira Server REST API</a></strong></li><li><strong><a rel="noreferrer noopener" href="https://www.highwaythreesolutions.com/blog/jira-tempo-cloud-migration" target="_blank">Jira and Tempo Cloud Migration blog post</a></strong></li><li><strong><a rel="noreferrer noopener" href="https://www.tempo.io/product-roadmap-server-to-cloud-migration" target="_blank">Tempo Roadmap</a></strong></li></ul>


Tempo Timesheets: Migration Evaluation


<p>In some organizations, product issues are tracked in multiple locations. This often occurs when internal and external teams collaborating on a single code base or a single project. Internal teams will often use a licensed product such as Jira Cloud; whereas, external and distributed teams tend to use free issue management solutions such as GitHub&#8217;s issues. These tightly coupled solutions are often extended by products like ZenHub which add additional project management capabilities to the basic system.</p>



<p>Using multiple issue trackers causes confusion for developers and project managers. Issues become duplicated across systems and cause confusion around what issues are the source of truth for the project. As a result, sprint planning and roadmap creation becomes difficult as the issues within them contain inaccurate data.</p>



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<p>We have worked with a few organizations within the public sector, one federal and one provincial, that encountered this very problem. Both scenarios were a result of the open source community engaging with product development.</p>



<p>Both organizations support open source projects hosted in GitHub. The internal project teams use Jira Cloud to manage their feature development and bug fixes, while also obtaining support from external users who use GitHub issues to raise tickets. The project team requested that issues raised in GitHub were also shown in Jira so that internal developers could plan their work. Additionally, external developers needed visibility into the product schedule and sprints.</p>



<h2>Enter, Exalate…</h2>



<p><em>Exalate is the most flexible synchronization tool and the leading Cross-Company Integration solution. Synchronize your Jira instances, ServiceNow, Zendesk, GitHub, Azure DevOps &amp; any other work management systems.</em></p>



<p>These projects used Exalate to sync issues between the GitHub and Jira projects enabling a close collaboration between teams. Below is a diagram explaining where Exalate sync fits into the two systems.</p>



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<h2>Implementation Details</h2>



<p>It was important to easily identify what issues came from which source (Github or Jira). We were able to meet this requirement by using card layout and colors to clearly indicate which issues are synced with GitHub.</p>



<p>The internal Jira project integrated with around 30 different GitHub repositories. This means that not only did the internal team need to know what issues were from GitHub vs Jira, they also needed to know what repository the GitHub issues were raised against.</p>



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<p>We chose to use Jira components to distinguish between internal Jira issues and external GitHub issues. The component was applied using Jira Automation.</p>



<p>A custom field indicating the GitHub repository was added to the issue types in Jira and was automatically synced during the Exalate updates.</p>



<p>These two fields were displayed on the board cards so that Jira Developers can quickly and easily see where the Github Issues originated from.</p>
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<p>Another small gotcha, is that GitHub issues don’t currently support custom fields. This means that Jira fields like issue type and sprint values had to be synced to GitHub labels.</p>



<p>Because Jira and Github have significant differences in the fields they support, and because we don’t necessarily want to expose all of the Jira activity in Github, we chose to expose certain updates using Automation for Jira. As an example, we were able to add a comment when the issue status changed. That comment was then sync’d between the two issues so that in GitHub you would see the update. It would look something like this:</p>



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<p>The clients have been using this system for about 3 months and have been very happy with Exalate and the ability it gives them.</p>



<p>Our tips for a successful Exalate implementation: keep the synchronization as simple as possible and use Jira Automation to bridge any gaps. This is because updating the exalate configuration is harder than updating an automation rule. It also tends to lead to a more robust setup and the integration point is stronger.</p>



<h2>Summary</h2>



<p>Other than choosing a project name, communication about features and bugs is possibly one of the most difficult issues in software development. Exalate gave these public sector organizations the ability to automate the communication of development and status between the internal and the open source communities. This is just one of the many use cases for Exalate and their extremely supportive team; through out these implementations the people at <a rel="noreferrer noopener" href="https://exalate.com/" target="_blank">Idalko/Exalate</a> have been very helpful in diagnosing and providing a workaround for a bug within the Github system.</p>



<p>If you or your organization are experiencing difficulties communicating Jira issues between different systems or teams reach out to see what we, and Exalate, can do for you.</p>



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Jira and Github, an Exalate Case Study


<p>In this post we share our experience with migrating <a href="https://marketplace.atlassian.com/apps/1014681/zephyr-for-jira-test-management?hosting=cloud&amp;tab=overview" target="_blank" rel="noreferrer noopener">Zephyr Squad &#8211; Test Management for Jira</a>, (previously known as Zephyr for Jira) developed by SmartBear.</p>



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<p>Before migrating Zephyr, you should take the time to understand what and how attributes are migrated. Not only does shifting Zephyr data to the Cloud require a good knowledge of Jira migration tools, but also Zephyr Squad Migration Tools. Atlassian and SmartBear provide limited documentation and support resources to aid you in your migration.</p>
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<figure class="wp-block-table is-style-h3-table"><table class="has-fixed-layout"><tbody><tr><td><strong>Feature Compatibility</strong></td><td class="has-text-align-center" data-align="center"><img loading="lazy" width="264" height="83" class="wp-image-567" style="width: 150px" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/08/feature-compatibility-partial.png" alt="Partial"></td></tr><tr><td><strong>Migration Complexity</strong></td><td class="has-text-align-center" data-align="center"><img loading="lazy" width="263" height="82" class="wp-image-570" style="width: 150px" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/08/migration-complexity-medium.png" alt="Medium"></td></tr><tr><td><strong>Migration Method</strong></td><td class="has-text-align-center" data-align="center"><img loading="lazy" width="264" height="82" class="wp-image-573" style="width: 150px" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/08/migration-method-mixed.png" alt="Mixed"></td></tr><tr><td><strong>Migration Support Available</strong></td><td class="has-text-align-center" data-align="center"><img loading="lazy" width="264" height="83" class="wp-image-576" style="width: 150px;" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/08/migration-support-available-limited.png" alt="Limited"></td></tr><tr><td><strong>Supported Jira Migration Methods</strong></td><td class="has-text-align-center" data-align="center"><img loading="lazy" width="264" height="82" class="wp-image-578" style="width: 150px" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/08/supported-jira-migration-methods-full-site-import.png" alt="Full Site Import"><br><img src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/08/supported-jira-migration-methods-jcma.png" alt="JCMA" style="width: 150px;"></td></tr></tbody></table></figure>



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<h3 id="feature-compatibility">Feature Compatibility</h3>



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<p>Most of the features offered on Zephyr Squad’s Server environment are also available on Cloud, but there a few features that are exclusive to either the Server or Cloud environment. Features that are not available include:</p>
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<ul><li>Workflow Validator in Global Settings</li><li>Archiving projects</li><li>Reordering test executions</li><li>Zephyr permissions</li></ul>



<p>Cloud does offer new functionality:</p>



<ul><li>ADG UI in Global settings</li><li>Ability to use Jira and Zephyr filters with the traceability matrix</li><li>Native support for BDD</li></ul>



<p>For a complete list of feature differences, take a look at<a href="https://zephyrdocs.atlassian.net/wiki/spaces/ZFJ0500/pages/2529689607/Zephyr+for+Jira+Features+-+Server+Data+Center+vs+Cloud" target="_blank" rel="noreferrer noopener"> this comparison of Zephyr features</a>.</p>



<p>Even though there are feature discrepancies between the environments, SmartBear continues to bring more functionality to the Cloud offering of Zephyr Squad.</p>



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<h3 id="migration-method-and-complexity">Migration Method and Complexity</h3>



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<p>One method to migrate Zephyr is to use a <a href="https://support.smartbear.com/zephyr-squad-server/docs/get-started/cloud-migration-guide/via-open-source-tool.html" target="_blank" rel="noreferrer noopener">Zephyr migration tool</a>. A <a href="https://community.atlassian.com/t5/Jira-articles/How-to-migrate-Zephyr-data/ba-p/985762" target="_blank" rel="noreferrer noopener">post by Alex Matveev</a> outlines a few different options of applying the Zephyr Squad Migration Tool; however, it does not have information on migrating resources associated with test cases like cycles, folders, historical data on executions, and attachments.</p>
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<p>Another approach to migrating Zephyr data is to complete a full site import and then use scripting to move Zephyr Squad artifacts. In order to move these artifacts you will need to enable the Zephyr API (ZAPI), which is available by installing Zephyr Squad’s ZAPI add-on on both Server and Cloud.</p>



<p>In mid-October 2021, <a href="https://jira.atlassian.com/browse/MIG-533">support to migrate Zephyr</a> with the Jira Cloud Migration Assistant (JCMA) became available within the JCMA beta. The Zephyr Squad Server Documentation contains instructions on how it can <a href="https://support.smartbear.com/zephyr-squad-server/docs/get-started/cloud-migration-guide/via-jcma.html">migrate via the JCMA</a>. This support is only accessible to versions six-and-up of the Zephyr Squad Server app and does not migrate data such as archived tests or ZBot agents from the test automation.</p>



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<h3 id="migration-support-available">Migration Support Available</h3>



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<p>While Zephyr documentation provides limited <a href="https://zephyrdocs.atlassian.net/wiki/spaces/ZFJ0500/pages/2217869317/Cloud+Migration+Guide">documentation</a> about Zephyr migration, SmartBear has produced step-by-step documentation to <a href="https://support.smartbear.com/zephyr-squad-server/docs/get-started/cloud-migration-guide/index.html">support Server to Cloud migration</a> with the JCMA and open support tools. You can always contact SmartBear by <a href="https://support.smartbear.com/open-ticket/">submitting a support request</a> to get assistance on issues specific to your migration.</p>
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<p>Also we have written a detailed, technical post about the Zephyr migration journey: <a href="https://www.highwaythreesolutions.com/blog/zephyr-for-jira-migrating-to-the-cloud">Zephyr for Jira: Migrating to the Cloud</a>.</p>



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<h2 id="possible-challenges">Possible Challenges</h2>



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<p><br>When we completed our Server to Cloud Zephyr migration, we encountered several issues:</p>



<ul><li>Since the Cloud app may be feature light, non-hosted environments may leave app providers to host and run their code as it would have run on a Jira Server.</li></ul>
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<ul><li>Despite the benefits of using ZAPI, there are no scripts available for pulling and pushing data between environments.</li><li>If you are implementing a full site import, it will remove the Zephyr Squad plug-in which will cause Zephyr Squad&#8217;s <code>test</code> issue type to be undefined and break the Jira Cloud instance after Zephyr Squad is re-installed.</li><li>Any attachments within the test executions migrated by the JCMA beta are not migrated properly, leaving the migrated file as empty in Cloud.</li></ul>



<p>Also, ZAPI cannot be installed if Zephyr Squad was previously installed to the Jira Cloud instance. This should not be an issue as Zephyr Squad for Cloud is supposed to consist of ZAPI’s API and materials.</p>



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<div class="wp-block-button is-style-h3-cta-button"><a class="wp-block-button__link" href="https://www.highwaythreesolutions.com/contact" target="_blank" rel="noreferrer noopener">Need assistance? Contact us!</a></div>
</div>



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<p><strong>Resources:</strong></p>



<ul><li><strong><a rel="noreferrer noopener" href="/blog/jira-app-migration-getting-ready-for-the-cloud" target="_blank"></a><strong><strong><strong><a rel="noreferrer noopener" href="/blog/jira-app-migration-getting-ready-for-the-cloud" target="_blank">Highway Three Top 10 Apps Evaluated series</a></strong></strong></strong></strong></li><li><strong><a rel="noreferrer noopener" href="https://marketplace.atlassian.com/apps/1014681/zephyr-for-jira-test-management?hosting=cloud&amp;tab=overview" target="_blank">Zephyr Squad &#8211; Test Management for Jira App</a></strong></li><li><strong><a rel="noreferrer noopener" href="/blog/zephyr-for-jira-migrating-to-the-cloud" target="_blank">Zephyr for Jira: Migrating to the Cloud Blog Post</a></strong></li><li><strong><a rel="noreferrer noopener" href="https://zephyrdocs.atlassian.net/wiki/spaces/ZFJ0500/pages/2529689607/Zephyr+for+Jira+Features+-+Server+Data+Center+vs+Cloud" target="_blank">Server and Cloud Feature Comparison</a></strong></li><li><strong><a rel="noreferrer noopener" href="https://community.atlassian.com/t5/Jira-articles/How-to-migrate-Zephyr-data/ba-p/985762" target="_blank">Alex Matveev’s post on migrating Zephyr data</a></strong></li><li><a href="https://jira.atlassian.com/browse/MIG-533"><strong>Support Migration for: Zephyr Squad (fka: Zephyr for Jira)</strong></a></li><li><a href="https://support.smartbear.com/zephyr-squad-server/docs/get-started/cloud-migration-guide/via-jcma.html"><strong>Migrate via JCMA</strong></a></li><li><strong><a rel="noreferrer noopener" href="https://zephyrdocs.atlassian.net/wiki/spaces/ZFJ0500/pages/2217869317/Cloud+Migration+Guide" target="_blank">Zephyr Cloud Migration Guide</a></strong></li><li><strong><a rel="noreferrer noopener" href="https://support.smartbear.com/open-ticket/" target="_blank">Smartbear Support</a></strong></li></ul>


Zephyr Squad for Jira: Migration Evaluation


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<div class="wp-block-button is-style-h3-cta-button"><a class="wp-block-button__link" href="/webinars?id=jira-in-the-cloud-versions" target="_blank" rel="noopener">Watch now</a></div>
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<p>With Atlassian&#8217;s recently announced plan to end support for server products, most companies plan to make the move to Atlassian cloud. Migrating to any cloud environment can be daunting, and many users are wondering where to start.</p>



<p>The first step in your cloud migration journey is to figure out which cloud version is right for your organization. In this webinar, we will guide you through your options. From cloud free to cloud enterprise, we will discuss what is included, who it is suitable for, and the pros and cons of each version so that you know which version is best for you.</p>



<figure class="wp-block-image size-large"><img loading="lazy" width="1024" height="427" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/webinar_cloud_versions-1024x427.jpeg" alt="" class="wp-image-55" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/webinar_cloud_versions-1024x427.jpeg 1024w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/webinar_cloud_versions-300x125.jpeg 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/webinar_cloud_versions-768x320.jpeg 768w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/webinar_cloud_versions.jpeg 1514w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure>



<div class="wp-container-111 wp-block-buttons is-content-justification-center">
<div class="wp-block-button is-style-h3-cta-button"><a class="wp-block-button__link" href="/webinars?id=jira-in-the-cloud-versions" target="_blank" rel="noopener">Watch Now</a></div>
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Jira Cloud Migration: Cloud Versions


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<p>Using <a href="https://www.adaptavist.com/products/atlassian-apps/scriptrunner-for-jira" target="_blank" rel="noreferrer noopener">Adaptavist ScriptRunner for Jira Server</a> is much like souping-up a car. Sometimes, it can even seem as magical as Dr. Brown&#8217;s DeLorean from Back to the Future. With the announcement from Atlassian to move away from server and focus solely on cloud, we have to wonder if ScriptRunner for Jira Cloud is going to match up to its predecessor.</p>
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<figure class="wp-block-image size-large"><img loading="lazy" width="570" height="329" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/YTM5YmY0NGMtYmUyMS00ZmM5LWFmOWEtZTAwZjFiYzk0ODkz_supercharge-your-customer-support-portal-with-scriptrunner.png" alt="" class="wp-image-78" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/YTM5YmY0NGMtYmUyMS00ZmM5LWFmOWEtZTAwZjFiYzk0ODkz_supercharge-your-customer-support-portal-with-scriptrunner.png 570w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/YTM5YmY0NGMtYmUyMS00ZmM5LWFmOWEtZTAwZjFiYzk0ODkz_supercharge-your-customer-support-portal-with-scriptrunner-300x173.png 300w" sizes="(max-width: 570px) 100vw, 570px" /></figure>
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<p>There are significant differences between how add-ons can integrate with Atlassian Cloud versus Server. The server versions of Atlassian&#8217;s products allow apps (i.e. add-ons) to run on the same machines, create databases specific to the app instance, and interact with the lowest level API. With Atlassian Cloud, add-on developers are limited to running code within the users&#8217; browser (via Javascript) or on their own servers; the only integration points are through the Atlassian Cloud REST APIs.</p>



<p>While some ScriptRunner for Jira Server functionality can be re-written to interact with the Cloud REST API rather than the low-level Java API, porting to Cloud is more than simply translating from one API to another. The shift from Server to Cloud is also a change in the fundamental architecture, where the key characteristics of state and synchronicity shift. In the server environment, API requests were synchronous (i.e. requests wait for a response) and state was maintained. In the cloud environment, REST APIs, are asynchronous and stateless. Put another way: the results of script execution may not be visible or evident within the UI immediately.</p>



<p>As a result of the shift to cloud, an app is no longer able to fully integrate with all aspects of the Atlassian product. This change in architecture has forced ScriptRunner to drastically alter what they provide for Atlassian Cloud products.</p>



<p>The remainder of this article summarizes the limitations of ScriptRunner for Jira Cloud.</p>



<h2>ScriptRunner for Atlassian Cloud Limitations</h2>



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<p>We have grouped the differences between Server and Cloud into the following categories:</p>



<ul><li>System Level</li><li>User Related Actions</li><li>JQL Function Limitations</li><li>ScriptRunner Features</li></ul>



<p>For each category we will outline the features that are not currently supported in ScriptRunner for Atlassian Cloud.</p>
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<h3>System Level</h3>



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<p>System Level features are related to database connections, mail handlers, server logs, and system configurations. At this time the Jira Cloud API does not offer the same low-level access as Jira Server and this limitation affects the following ScriptRunner system level features:</p>
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<ul><li>Resources: Database Connection</li><li>Resources: Local Database Connection</li><li>Code Insights</li><li>Script Fields: Database picker</li><li>Script Fields: Remote issue(s) picker</li></ul>
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<ul><li>Re-index Issues</li><li>Built-In: View Server Log Files</li><li>Built-In: Configuration Exporter</li><li>Built-In: Copy Project</li><li>Built-In: Config Exporter</li></ul>
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<ul><li>Built-In: Copy Project</li><li>Built-In: Config Exporter</li><li>Built-In: Clear Groovy Classloader or Jira Internal Caches</li><li>Built-In: Configuration Exporter</li><li>Built-In: View Server Log Files</li></ul>
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<h3>User Related Actions</h3>



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<p>Systems with managed accounts can connect to a User Directory (LDAP, etc.); however, functionality available for scripting user management in Cloud is very different than on Server. ScriptRunner for Server can interact with these types of integrations (LDAP integration points). Specifically, ScriptRunner for Server can:</p>



<ul><li>Interact with LDAP connection resources</li><li>Connect picker fields to LDAP details (e.g. to select from a list of users)</li><li>Switch to a different user</li></ul>
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<p>None of the above is possible with ScriptRunner for Cloud. It is possible for a user to masquerade as another user if you have the right system permissions, but this is not something you can programatically do with ScriptRunner for Cloud.</p>



<h3>JQL Functions</h3>



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<p>ScriptRunner for Server can interact directly with JQL queries. This is NOT possible for Cloud. As a result, many of the custom JQL functions previously possible for Server cannot be replicated for Cloud. However, ScriptRunner (in the background) can augment Jira issues with extra attributes that you can query within JQL. For example, when sprint information is updated for a project, a ScriptRunner script can update issues asynchronously with a keyword nextSprint.</p>
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<p>The following are the JQL functions that are not currently available via the Jira Cloud REST API:</p>



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<ul><li>aggregateExpression</li><li>completeInSprint</li><li>earliestUnreleasedVersionByReleaseDate</li><li>hasRemoteLinks</li><li>inactiveUsers</li><li>incompleteInSprint</li></ul>
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<ul><li>jiraUserPropertyEquals</li><li>lastUpdated</li><li>linkedIssuesOfAll</li><li>linkedIssuesOfAllRecursive</li><li>linkedIssuesOfAllRecursiveLimited</li><li>linkedIssuesOfRemote</li></ul>
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<ul><li>myProjects</li><li>overdue</li><li>recentProjects</li><li>releaseDate</li><li>removedAfterSprintStart</li><li>startDate</li></ul>
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<h3>ScriptRunner Behaviours and Fragments</h3>



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<p>The Behaviours feature included in ScriptRunner for Jira Server Behaviours provides more control over fields and their behaviours. This feature is not available for Cloud given the change in architecture and developer framework. It is not possible to interact and modify the UI in the same manner as with Jira Server, and this directly impacts manipulation of the Jira fields.</p>
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<p>The ScriptRunner for Server Fragments feature allowed scripts to inject UI components within specific places. In Jira Cloud, the Atlassian developer framework provides specific areas of the page (i.e. screen) where add-ons can present data (UI components). Script Fragments in ScriptRunner for Cloud can only inject html in the web panels.</p>



<h2>Conclusion</h2>



<p>This may sound like it’s all bad news. It isn’t. The changes that come with the shift to Atlassian Cloud provide many advantages and new opportunities for add-on app developers. Adaptavist, the developers of ScriptRunner, have summarized this best:</p>



<blockquote class="wp-block-quote is-style-h3-blockquote"><p><em>As with most programming situations there are trade offs when writing scripts for both Cloud and Server and the limitations of Cloud are at the expense of stability and performance of the Atlassian application.</em></p></blockquote>



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<div class="wp-container-138 wp-block-column" style="flex-basis:66.66%">
<p>The good news is that Adaptavist is continuing to develop ScriptRunner for Atlassian Cloud products. At present, just over half of the features in ScriptRunner for Jira Server are supported in some capacity in ScriptRunner for Jira Cloud. Their status page suggests they aren’t finished with this work yet and more changes are expected.</p>
</div>



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<figure class="wp-block-image size-large"><img loading="lazy" width="1024" height="757" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/shutterstock_1515834812-1024x757.png" alt="" class="wp-image-84" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/shutterstock_1515834812-1024x757.png 1024w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/shutterstock_1515834812-300x222.png 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/shutterstock_1515834812-768x568.png 768w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure>
</div>
</div>



<p>Furthermore, the lack of supported features from the server version does not mean you will lose half of your functionality by moving to the cloud. The missing features may not be ones you currently use. We recommend you take stock of your existing ScriptRunner scripts in use and review them with the functionality supported in ScriptRunner for Cloud to identify the impact on your team. As an Atlassian solutions partner, we are here to support you with this analysis – if you need support then contact us.</p>



<p>If you would like to learn more about ScriptRunner, visit Adaptavist’s&nbsp;<a href="https://docs.adaptavist.com/?_ga=2.101774657.1335031310.1620160332-430693690.1618503562">new documentation site</a>&nbsp;or take a look at their&nbsp;<a href="https://scriptrunner.adaptavist.com/latest/jira/quickstart.html">previous location for documentation</a>&nbsp;for ScriptRunner up to version 6.20.0.</p>


The ScriptRunner Rundown


<p><a rel="noreferrer noopener" href="https://tractionguest.com/" target="_blank">Traction Guest</a> Enjoys High-Speed, Friction-Free Conversion to JIRA and Confluence.</p>



<p>Traction Guest is an industry leader in enterprise visitor management, making on-site experiences for employees and guests safe, secure, and effortless. With offices in Vancouver, Seattle, and Dublin, they needed a cohesive cloud platform with the ability to keep up with their agile development process.</p>



<p>Al Henry joined Traction Guest in 2019 and was tasked with enhancing the agile approach for their development team, featuring scrums, ceremonies, and sprints. He&#8217;d had experience with Jira in a previous organization, but Traction Guest was using a modified version of another work management platform. After realizing that the promised benefits of the current platform didn&#8217;t balance out the workarounds necessary to make it effective in an agile environment, and aggravated by a lack of visibility and reporting capacity, Al recommended an upgrade to Atlassian Cloud to take advantage of the power of Jira and Confluence.</p>



<div class="wp-block-image"><figure class="aligncenter size-large is-resized"><img loading="lazy" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/Agile-Project-Management-1024x949.png" alt="" class="wp-image-108" width="512" height="475" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/Agile-Project-Management-1024x949.png 1024w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/Agile-Project-Management-300x278.png 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/Agile-Project-Management-768x712.png 768w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/Agile-Project-Management.png 1054w" sizes="(max-width: 512px) 100vw, 512px" /></figure></div>



<h2>Imminent Deadline</h2>



<p>During the decision phase, the team discovered that the incumbent platform&#8217;s licensing was due for renewal in three weeks. As Al had a proposal in place with <a rel="noreferrer noopener" href="https://www.highwaythreesolutions.com/" target="_blank">Highway Three Solutions</a>, he reached out to them to see if they could implement the conversion on a highly compressed timeline: he&#8217;d need a week to prepare for the migration, leaving only two weeks to install, update, and test the Atlassian cloud installation.</p>



<p>Highway Three Solutions responded by having two of their key professionals construct a project plan to convert before the end of the month. Traction Guest approved the plan, opting for a cloud solution to eliminate any on-prem performance concerns, and began the migration preparation process.</p>



<p>During the migration, the Traction Guest team discovered that despite having admin access through the previous PM resource, they couldn&#8217;t actually see all of their projects, resulting in a few being skipped in the data mapping process. With Highway Three&#8217;s help, Al and his team were able to recalibrate and resynchronize, getting access to the previously unseen data without losing essential components.</p>



<p><em>&#8220;We did have one glitch during the migration, and the Highway Three team took care of it for us,” </em>explained Al. <em>“They contacted Atlassian, submitted and managed the ticket, and helped us recover from the issue. They were very effective in resolving our issues!”</em></p>



<p>The Highway Three team implemented the plan, converted the database, integrated with Aha!, and the Traction Guest team was up and running with Jira on the first of the month.</p>



<blockquote class="wp-block-quote is-style-h3-blockquote"><p>Highway Three Solutions&#8217; professionalism and attention to detail was evident as the teams worked together to deliver the project on time. Our experience with Highway Three Solutions is a beneficial one as we work together to maintain the new Jira system and look to continuously improve our processes with their assistance.</p></blockquote>



<h2>Moving Forward</h2>



<p>Traction Guest&#8217;s primary focus was getting Jira up and working, integrating it into the development process. <em>&#8220;We haven&#8217;t made full use of Confluence yet,&#8221;</em> shared Al, <em>&#8220;but our support structure is now using it to house our runbooks and support documentation for triaging incidents, and our strike teams are using Confluence to house documentation about new-feature implementations.&#8221;</em> Confluence provides a central repository, which is much easier to use and manage than Traction Guest&#8217;s previous model that relied on Google Docs, Quip worksheets, and local storage. <em>&#8220;The searching capability of Confluence makes it a powerful tool for our teams,&#8221;</em> said Al, <em>&#8220;and we&#8217;re working on some training sessions to help everyone get up to speed with it.&#8221;</em></p>



<p>With six months of experience on the new platform, Al and his team are very pleased with the support, training, and advice from the Highway Three team, sharing <em>&#8220;they&#8217;re a great consulting team, and I appreciate that it feels like we work together on things, as opposed to us reaching out and merely contracting them to do the work.”</em></p>



<div class="wp-container-143 wp-block-columns">
<div class="wp-container-141 wp-block-column">
<h3>Challenges</h3>



<ul><li>Multiple workarounds to make incumbent project management tool fit desired agile process</li><li>Poor visibility into projects and reports</li><li>Various versions and locations of essential documentation</li><li>Highly compressed window to implement transition to Jira</li></ul>
</div>



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<figure class="wp-block-image size-large"><img loading="lazy" width="1024" height="832" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/Board-game-1024x832.png" alt="" class="wp-image-109" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/Board-game-1024x832.png 1024w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/Board-game-300x244.png 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/Board-game-768x624.png 768w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/Board-game.png 1255w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure>
</div>
</div>



<div class="wp-container-146 wp-block-columns">
<div class="wp-container-144 wp-block-column">
<figure class="wp-block-image size-large"><img loading="lazy" width="1024" height="904" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/Computer-1024x904.png" alt="" class="wp-image-110" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/Computer-1024x904.png 1024w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/Computer-300x265.png 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/Computer-768x678.png 768w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/Computer.png 1246w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure>
</div>



<div class="wp-container-145 wp-block-column">
<h3>Solutions</h3>



<ul><li>Implemented a complete migration to Atlassian Cloud, including Jira, Confluence, and JSM</li><li>Migration completed in less than two weeks with maximum communications</li><li>Implemented standardized scrum processes to provide planning and tracking across teams</li><li>Capitalized on Jira’s reporting capabilities to communicate planning and status to management team</li></ul>
</div>
</div>



<h2>Results</h2>



<ul class="h3-checkbox-list"><li>Jira dashboards, filters, and formats to provide a customized view of current projects</li><li>Effective isolation between different strike teams</li><li>Consolidated, searchable repository for all documentation via Confluence</li><li>Seamless integration with Aha! Roadmaps and collaboration tools</li><li>Strong relationship with Highway Three Solutions for training and support for Atlassian products</li></ul>



<p></p>


Case Study: Traction Guest’s Friction Free Conversion to Jira


<p>ScriptRunner can extend the functionality of Atlassian products, such as Confluence and Jira Software. From creating pages or tickets within the script console to setting up jobs and listeners, ScriptRunner is an excellent add-on.</p>



<p>In our previous article, <a href="/blog/the-scriptrunner-rundown" data-type="URL" data-id="/blog/the-scriptrunner-rundown" target="_blank" rel="noreferrer noopener">The ScriptRunner Showdown</a>, we explored possible limitations of ScriptRunner for Atlassian’s Cloud products when compared to the capabilities available for their Server products. Essentially, Atlassian’s Server products allow for more actions than Cloud products, largely because Cloud products are restricted to the Cloud REST API while Server products have access to both the Server REST API and Java REST API.</p>



<p>Our script uses a simple example, but one that is likely to be at the heart of much more complicated scripts: create a page. To make things a bit interesting, and to diverge from the ‘copy page tree’ built-in script provided by ScriptRunner, we want the new page to appear under the home page of the target space page hierarchy. In our example script the space key is&nbsp;<code>TESTSPACE</code>.</p>



<h2>Create a page script with ScriptRunner for Confluence Server</h2>



<div class="wp-container-149 wp-block-columns">
<div class="wp-container-147 wp-block-column" style="flex-basis:33.33%">
<div class="wp-block-image"><figure class="aligncenter size-large"><img loading="lazy" width="181" height="184" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/server-icon-1829170068-1623798240379.png" alt="" class="wp-image-45"/></figure></div>
</div>



<div class="wp-container-148 wp-block-column" style="flex-basis:66.66%">
<p>It turns out there are actually two approaches that can be used to create a page using ScriptRunner for Confluence Server: via the Java REST API components or using the Server REST API. We will demonstrate both approaches.</p>
</div>
</div>



<h3>Using Confluence Server Java REST API Components</h3>



<div class="wp-container-152 wp-block-columns">
<div class="wp-container-150 wp-block-column" style="flex-basis:66.66%">
<p>One way of creating a page in a space would be to use components from the Java REST API.</p>
</div>



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<div class="wp-block-image"><figure class="aligncenter size-large"><img loading="lazy" width="96" height="96" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/Java.png" alt="" class="wp-image-46"/></figure></div>
</div>
</div>



<p>Confluence Server has been around for a while and there is plenty of documentation on the internet to assist with learning the broad scope of the Java REST API, whether through Atlassian community Q&amp;As or&nbsp;<a href="https://developer.atlassian.com/server/confluence/java-api-reference/">documentation</a>. This article will not provide any further background or explanation of the provided script example.</p>



<p>The following code example uses the&nbsp;<code>PageManager</code>&nbsp;and&nbsp;<code>SpaceManager</code>&nbsp;components found in the API to create a page in the space with key&nbsp;<code>TESTSPACE</code>:</p>



<pre class="wp-block-code language-groovy"><code>import com.atlassian.confluence.pages.Page
import com.atlassian.confluence.pages.PageManager
import com.atlassian.confluence.spaces.Space
import com.atlassian.confluence.spaces.SpaceManager
import com.atlassian.sal.api.component.ComponentLocator

def spaceManager = ComponentLocator.getComponent(SpaceManager)
def pageManager = ComponentLocator.getComponent(PageManager)
 
def spaceKey = "TESTSPACE"

def space = spaceManager.getSpace("${spaceKey}")
def homePage = space.getHomePage()
 
Page parentPage = pageManager.getPage(homePage.id);

Page page = new Page();
page.setSpace(space);
page.setParentPage(parentPage);
page.setTitle("Title of Page");
page.setBodyAsString("Body of page. Bolded text.");

parentPage.addChild(page);

pageManager.saveContentEntity(page, null, null);</code></pre>



<p>When creating a new page, the ‘set’ functions within the Page class (<a href="https://docs.atlassian.com/ConfluenceServer/javadoc/7.12.2/index.html?com/atlassian/confluence/pages/Page.html">API 7.12.2 documentation</a>) can be used to add values to the page being created. Recall that one requirement for this example is for the new page to be created below the homepage in the space page tree hierarchy. Therefore the new page must&nbsp;<code>setParentPage</code>&nbsp;as the homepage, and the homepage must add the new page as its child. This example does not care about the history of the new page so it can be saved with a context of null.</p>



<h3>Using Confluence Server REST API</h3>



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<p>The Confluence REST API Documentation may not seem as extensive as the Java REST API, but for our comparison it will get the same job done. The Confluence Server Developer even includes an example on how to create a new page.</p>
</div>



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<div class="wp-block-image"><figure class="aligncenter size-large"><img loading="lazy" width="96" height="96" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/API-Gear.png" alt="" class="wp-image-47"/></figure></div>
</div>
</div>



<p>The following is the code to create a new page, using our requirements and the REST API:</p>



<pre class="wp-block-code language-groovy"><code>import com.atlassian.confluence.spaces.SpaceManager
import com.atlassian.confluence.spaces.Space
import groovy.json.StreamingJsonBuilder
import com.atlassian.sal.api.component.ComponentLocator

def spaceManager = ComponentLocator.getComponent(SpaceManager)

def server = 'YOUR SERVER BASE URL'
def authString = 'username:password'.getBytes().encodeBase64().toString()

def spaceKey = "TESTSPACE"

def space = spaceManager.getSpace("${spaceKey}")
def homePage = space.getHomePage()
 
def pageParams = &#91;
	title: "Title of Page",
	type: "page",
	space:&#91;
		key:"${spaceKey}"
	],
    ancestors: &#91;
       &#91;id:homePage.id]
    ],
    body: &#91;
        storage: &#91;
           value: "Body of page. Bolded text.",
           representation: "storage"
        ]
    ]
]

def createPageResult = new URL("${server}/rest/api/content").openConnection() as HttpURLConnection
createPageResult.requestMethod = 'POST'
createPageResult.setRequestProperty('Authorization', "Basic ${authString}")
createPageResult.doOutput = true
createPageResult.setRequestProperty('Content-Type', 'application/json;charset=UTF-8')
createPageResult.outputStream.withWriter('UTF-8') { new StreamingJsonBuilder(it, pageParams) }
createPageResult.connect()
log.warn"${createPageResult.getResponseCode()} created Page ${pageParams.title} for Space ${spaceKey}"
//Close POST
createPageResult.disconnect()</code></pre>



<p>Using the Server REST API involves more set up or configuration, specifically, the script must specify:</p>



<ul><li>The base URL of the instance</li><li>The credentials (username and password) of a user who has permission to create a page in the target space.</li></ul>



<p>In the Adaptavist ScriptRunner for Confluence’s console, this code will create a page identical to the one made by the components script shared above.</p>



<h2>Create a page script with ScriptRunner for Confluence Cloud</h2>



<div class="wp-container-158 wp-block-columns">
<div class="wp-container-156 wp-block-column" style="flex-basis:33.33%">
<div class="wp-block-image"><figure class="aligncenter size-large"><img loading="lazy" width="178" height="177" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/Cloud-plain.png" alt="" class="wp-image-48" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/Cloud-plain.png 178w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/Cloud-plain-150x150.png 150w" sizes="(max-width: 178px) 100vw, 178px" /></figure></div>
</div>



<div class="wp-container-157 wp-block-column" style="flex-basis:66.66%">
<p>Adaptavist ScriptRunner for Confluence Cloud includes a few example code snippets which are helpful to kickstart your introduction to the Cloud REST API. The code below is similar to ScriptRunner’s&nbsp;<code>Create page in space</code>, with a few changes to fit this example. As with the previous code snippets, this creates a page in the Confluence space with key&nbsp;<code>TESTSPACE</code>.</p>
</div>
</div>



<pre class="wp-block-code language-groovy"><code>def spaceKey = "TESTSPACE"
def createPageResult = post('/wiki/rest/api/content')
        .header('Content-Type', 'application/json')
        .body(&#91;
            space: &#91;
                    key: spaceKey
            ],
            status: "current",
            title: "Title of Page",
            type: "page",
            body: &#91;
                    storage: &#91;
                            representation: "storage",
                            value: "Body of page. Bolded text."
                    ]
            ]
        ])
        .asObject(Map).body</code></pre>



<p>Instead of requiring the base url and authentication be added into the console by the user, the&nbsp;<code>post</code>&nbsp;function applies the values associated with the Cloud instance. That’s great news as it means less work for the developer.</p>



<p>If you have seen the ScriptRunner console’s example, you may have noticed they use a body format&nbsp;<code>view</code>&nbsp;while this example has&nbsp;<code>storage</code>. Depending on what the body content of the page is will help determine which format should be used. The&nbsp;<a href="https://developer.atlassian.com/cloud/confluence/rest/api-group-content/#api-api-content-post">Confluence REST API</a>&nbsp;states only one body format should be used, and it includes a list to choose from in its example. Definitions for the body formats can be found in the&nbsp;<a href="https://docs.atlassian.com/ConfluenceServer/javadoc/7.12.2/com/atlassian/confluence/api/model/content/ContentRepresentation.html">Server ContentRepresentation class</a>.</p>



<h2>What did we learn?</h2>



<p>We have shown three possibilities to script creating a page in a Confluence space. By demonstrating a Server script that uses the Server REST API we were able to see how that is similar to what can be expected when migrating to the Cloud. We were also able to clearly see Server scripts based upon the Java REST API components will require considerable more re-development than ones using the Server REST API.</p>



<p>If you will continue to develop new scripts for Server, you should consider switching to the Server REST API as much as possible to reduce the effort required to convert the scripts when you migrate to the Cloud.</p>



<p>We have summarized our findings in the following table.</p>



<figure class="wp-block-table is-style-h3-table"><table><thead><tr><th>Method</th><th>Create Page</th><th>User Requirements</th></tr></thead><tbody><tr><td>Components</td><td>&#8211; Get and add Space<br>&#8211; Set values<br>&#8211; Get and add Parent Page<br>&#8211; Add Child Page to Parent Page<br>&#8211; Save configuration</td><td>&#8211; Space Key<br>&#8211; Permission to access Space and add Page</td></tr><tr><td>Server REST API</td><td>&#8211; Get Space<br>&#8211; Create parameters<br>&#8211; POST parameters</td><td>&#8211; Space Key<br>&#8211; Base URL<br>&#8211; Username<br>&#8211; Password<br>&#8211; Permission to access Space and add Page</td></tr><tr><td>Cloud REST API</td><td>&#8211; Create parameters<br>&#8211; POST parameters</td><td>&#8211; Space Key<br>&#8211; Permission to access Space and add Page</td></tr></tbody></table></figure>



<p>We know our example was very simple, but it does demonstrate key differences between the three approaches, what you can do in the short term, and how you can plan for the long term as you look towards your Cloud migration.</p>



<p>As part of your migration planning it is especially important to check if any components in a ScriptRunner script have an equivalent API call that can be made in Cloud. If there are none, then you may need to consider alternate designs and exploring other approaches, like Automation. Knowing what to expect and planning with that in mind will help smooth out your migration path.</p>



<div class="wp-container-159 wp-block-buttons is-content-justification-center">
<div class="wp-block-button is-style-h3-cta-button"><a class="wp-block-button__link" href="/contact?subject=ScriptRunner for Cloud" target="_blank" rel="noopener">Need help configuring ScriptRunner for Cloud?</a></div>
</div>


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