Jira App Migration:  Top 10 Apps Evaluated

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<p><strong>You </strong>are invited to join Atlassian expert <strong>Krista Stellar</strong> as she shares best practices to managing the transition from server to cloud-based products. Her experience working with migrations of all shapes and sizes has given her special insights for <strong>avoiding stress and pain points</strong> during migration, and how Atlassian&#8217;s migration tooling can help. </p>



<p>We encourage anyone to attend and have a notepad ready for these important observations! </p>



<p>We know your time is valuable and we appreciate your attention. As a sign of our gratitude, we are offering the <strong>first 20 people who register and attend our webinar to have lunch on us*! </strong>Please be sure to join the call for your chance to dine at our expense.</p>



<p></p>



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<p>*Promotion open to residents of Canada and United States. Winners will receive a gift certificate of $15 from their choice of GrubHub, or Skip the Dishes. Must be within first 20 people to register, attend the webinar, and respond to our Dine on Us poll during the webinar. Promotion will be awarded via email within 5 business days of the webinar.<br>You can cancel your registration at any time.</p>


3 Keys to a Stress Free Journey to Cloud – Webinar


<p>An interview with a cloud migration expert: Krista</p>



<p><strong>Hi Krista, How long have you been helping companies with digital transformation?</strong></p>



<p>Since before there was Google! A looong time.</p>



<p><strong>How do your clients see the cloud migration process?</strong></p>



<p>They often see it as a “moving house” process, where it might not be enjoyable at first but the end result is a brand new residence for their data and work. They might not be able to visualize the journey to cloud, so it is often not a very detailed picture in their minds, which can create hesitancy for the decision makers.</p>



<p><strong>What are your first steps when meeting with a client on their decision to migrate to cloud?</strong></p>



<p>We try to give a high level overview of their upcoming migration journey &#8211; helping them understand where we might go as a team and how we can support their migration best.</p>



<p><strong>How does your role contribute to a migration? What do you do?</strong></p>



<p>We are the guide for helping you prepare, putting things in the right places, and sorting through your priorities for your next Cloud instances. We are familiar with the important tools, materials, and approaches for migrating your data; and since these things might be new or unfamiliar to you, it’s great to partner together to tackle bigger projects.</p>



<p><strong>What is something that surprises your clients about cloud migration?</strong></p>



<p>People aren’t sure what the journey looks like from start to finish; we spend a<strong> lot</strong> of time preparing and it sometimes looks like nothing is happening. Then testing begins and the activity multiplies quickly. This is a big part of the service we provide; we push for the importance of testing, and provide the strategy to do it correctly. Our clients are often surprised that Migration Day itself is simple, small, and not our biggest milestone as we are <strong>mega-prepared</strong> for that moment.</p>



<p><strong>What is a simple way that working with an Atlassian Partner like Highway Three improves the whole process?</strong></p>



<p>We manage the project of your migration with Confluence; We guide you using Atlassian tools so you can experience them in real time. We want to use the migration as an example for how your Atlassian Cloud can look, so its kind of like getting a “sneak peek” into how it will look at the end. Asking questions about functionality can be easier when you see the solution in real time. </p>



<p><strong>In what way do you see significant organizational change because of migrating to cloud?</strong></p>



<p>The biggest change comes in lower overhead &amp; maintenance costs for Cloud. You can just use the tool for what the tool is for; you don’t have a whole team there to manage the tool. Some prefer to not give up the control that on-premise Atlassian programs have, but it gives you the ability to pivot those labor hours used for systems maintenance and refuel your organization for client success. </p>



<p><strong>Anything else to share with us about Cloud Migration?</strong></p>



<p>It is important to acknowledge the pain of having to change tactics and move to cloud. The process may take longer than you budgeted, or your reliable strategies for communication might be disrupted; we understand your interest in maintaining security and calm during a transition. Our goal is to assist you in achieving what is best for your company, not what is simplest for the short term.</p>



<p><strong>Thank you for sharing with us Krista</strong>.</p>



<p>Thanks for having me; you can find me on LinkedIn at <a href="https://www.linkedin.com/in/kristastellar">https://www.linkedin.com/in/kristastellar</a> </p>



<p></p>



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<p class="has-text-align-center"><strong>Join us on June 21st, 2023 for our webinar: <a href="https://zoom.us/webinar/register/WN_7GqxVOUKTa2-ULpiOOaIXQ">3 Keys for a Stress Free Journey to Atlassian Cloud</a></strong></p>



<p class="has-text-align-center"><strong> to learn more about Krista&#8217;s keys for cloud migration </strong></p>


Interview with a Cloud Migration Expert: Krista


<p><strong><em>Support for the Atlassian server platform is being discontinued on February 15, 2024!</em></strong></p>



<p>Migrating from your on-premise Jira and Confluence server instances is a multi-step process with many moving parts; it can quickly become overwhelming and frustrating. This can tempt teams to defer their cloud migration project, while they consider either staying with an unsupported on-premise solution or switching to the more expensive Data Center licensing.</p>



<p>Instead of waiting and wondering what your team can expect, you could start now with a <strong><a href="https://www.highwaythreesolutions.com/services/atlassian-services/pre-migration-health-check">pre-migration health check.</a></strong></p>



<p>A Pre-Migration Health Check is an affordable, fixed price assessment that will include the following deliverables:</p>



<ul>
<li>Determine your migration complexity</li>



<li>App Analysis</li>



<li>Security and Privacy Evaluation</li>



<li>Cloud Expectations</li>



<li>Migration timeline and budget</li>
</ul>



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<p><strong>Experience</strong>&nbsp;– we’ve been doing this for over 20 years and we’ve seen just about every configuration imaginable.</p>



<p><strong>Accredited</strong>&nbsp;– we are highly trained and certified for our work with Atlassian products.</p>



<p><strong>Affordable</strong>&nbsp;– Our efficiency &amp; dedication as a team can save you the cost of in-house analysis &amp; give you a best-cost option for your migration plan.</p>
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<p>Whether you want to find info to make the decision on upgrading to the cloud, or you’d like to use our pre-migration checklist to see what needs to be done to ensure a flawless migration,&nbsp;contact us to get the process started.</p>



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Migrating Jira to Cloud


<p>Join Atlassian&#8217;s Global ITSM Solution Architect, <a rel="noreferrer noopener" href="https://www.linkedin.com/in/gaguilarvega/" target="_blank">Gaspar Aguilar Vega</a>, and Atlassian&#8217;s Senior Solution Engineer,&nbsp;<a rel="noreferrer noopener" href="https://www.linkedin.com/in/ryan-counts-a6a2505/" target="_blank">Ryan Counts</a>, as they share Atlassian&#8217;s mission for High-Velocity Teams and what factors define high-performing teams. Atlassian’s ITSM solution unlocks IT at high velocity by streamlining workflows across development and operations at scale. </p>



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<p>With an ever changing world digital transformation has accelerated. Adaptability has become crucial to remaining relevant. Learn how traditional ITSM approaches were taken and traded in for more agile dynamic alternatives. Additionally, enjoy an in depth product demonstration led by <a rel="noreferrer noopener" href="https://www.linkedin.com/in/ryan-counts-a6a2505/" target="_blank">Ryan Counts</a>.</p>



<figure class="wp-block-image size-large is-resized"><a href="https://www.dropbox.com/s/bpa7pxlf0gu6y11/Ryan%3AGaspar.mov?dl=0"><img decoding="async" loading="lazy" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/02/Eventbrite-1024x576.png" alt="Ryan Counts - Atlassian's Sr. Solution Engineer. Gaspar Aguilar Vega - Atlassian's Global ITSM Solution Architect." class="wp-image-1857" width="842" height="464"/></a></figure>



<h2 class="wp-block-heading">About this event</h2>



<blockquote class="wp-block-quote">
<p><strong>&#8220;Digital transformation is the profound transformation of business processes of a company powered by digital technologies&#8221;</strong></p>
<cite><a rel="noreferrer noopener" href="https://www.linkedin.com/in/gaguilarvega/" target="_blank">Gaspar Aguilar Vega</a></cite></blockquote>



<p>Agile Service Management refers to a high performance strategy that enables an organization to consistently outperform competing alternatives over time. This approach focuses on what needs to be done across an organization to facilitate co-created value. </p>



<p class="has-text-align-center"><strong>STRONG CULTURE = HIGH PERFORMING TEAMS</strong></p>



<p>Jira Service Management allows for multi platform support. Teams can cross platforms while using the ticketing system. It also includes modern incident management bringing dev and ops teams together to rapidly respond to incidents. Asset management is an additional feature to JSM and allows teams to create a unified services layer, make use of the flexible and open data structure, connect data to support practices and teams, as well as embrace automation to deliver value faster.</p>



<p></p>



<p>To learn more about agile service management, JSM, or Assets contact us today!</p>



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Agile Service Management in the real world


<p>Join <a rel="noreferrer noopener" href="https://www.linkedin.com/in/wshubin/" target="_blank">Warren Shubin&nbsp;</a>and&nbsp;<a rel="noreferrer noopener" href="https://www.linkedin.com/in/joe-flowers-b4b40634/" target="_blank">Joe Flowers</a>&nbsp;in sharing their vision, their solution, and the lessons learnt on how they enabled their IT Service Desk with the use of Atlassian tools. They will share how they knit together an end-to-end service with the use of Jira Service Management, Confluence, &amp; Halp to achieve a 4.9/5 CSAT score across IT, as well as incredible use of the Service Desk and self-help resources.</p>



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<figure class="wp-block-image size-large"><a href="https://www.dropbox.com/s/p2vsumtja0tor73/Customer%20One.mov?dl=0"><img decoding="async" loading="lazy" width="1024" height="576" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/02/Eventbrite-2-1024x576.png" alt="Customer one team including Warren Shubin and Joe Flowers. " class="wp-image-1858" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/02/Eventbrite-2-1024x576.png 1024w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/02/Eventbrite-2-300x169.png 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/02/Eventbrite-2-768x432.png 768w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/02/Eventbrite-2-1536x864.png 1536w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2023/02/Eventbrite-2.png 1920w" sizes="(max-width: 1024px) 100vw, 1024px" /></a></figure>



<h2 class="wp-block-heading">About this event</h2>



<p>Learn how Jira Service Management and Confluence were used in conjunction to create a more fluid help desk and provide crucial analytics.</p>



<p>IT Teams face common challenges across industries, such as where their staff get help, service desk sprawl, and finding inconsistent metrics. Consolidating multiple service desks and making use of both JSM and Confluence resulted in 3 possible entry points when seeking help:</p>



<ol>
<li><strong>Chat Support</strong></li>



<li><strong>Service Desk</strong></li>



<li><strong>Knowledge Base</strong></li>
</ol>



<p>This newfound approach resulted in 26,684 requests from staff with 54% of requests coming through Jira Service Management. The average customer satisfaction score stands at 4.94/5 as of quarter 3 2023. </p>



<p>Customizable metrics allow for team specific data which can be used to make informed decisions across your organization. See below an example of how dynamic metrics and reporting could be consumed by various team members.</p>


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<p>To learn more contact us and book your JSM demo today!</p>



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Modernizing Atlassian IT’s Service Desk


<p>Email is a huge part of business today, but it can be challenging to manage the constant back-and-forth chain of emails that happen over the course of the project. A ticketing system, like JSM, can provide a home for those communications, allowing everyone to see the conversation and track the various authorizations and change requests made along the way.&nbsp;&nbsp;</p>



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<p>A Chapter Lead with the Ministry of Citizens’ Services at B.C. Government explained: “In our business model, we have a number of points of connections with our clients, mostly via email. </p>



<p>Our previous platform had too much back-and-forth via email, and this latency resulted in considerable time required for each request. JSM gives us the ability to streamline the process, getting high-value intelligence from our clients by incrementally requesting information as they make their submissions.&nbsp;</p>
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<p>“Another benefit of moving to JSM is it gives us the ability to pivot away from the ‘favourite email contact’ – where one person receives significantly more requests than the rest of the team. JSM provides a consistent place to track conversations with clients, and they can be assigned automatically. As our people go on vacation or take positions on other teams, with JSM, the rest of the team can seamlessly connect with the clients and respond accordingly.”&nbsp;</p>



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<p>Teamwork is essential to getting client requests heard, responded to, and visibly monitored by anyone who needs to. When a customer can watch their inquiry flow through a concise map of experts, it&#8217;s a better experience from start to finish.</p>
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Featured Posts

3 Keys to a Stress Free Journey to Cloud – Webinar

Interview with a Cloud Migration Expert: Krista

Migrating Jira to Cloud

Agile Service Management in the real world

Modernizing Atlassian IT’s Service Desk

“1000+ unread” inbox? Not with JSM

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