Confluence

<p><a href="https://www.atlassian.com/software/confluence">Confluence</a> is a collaborative wiki tool from Atlassian that empowers teams to better structure, organize, and share their work.</p> <div style="height:32px" aria-hidden="true" class="wp-block-spacer"></div> <div class="wp-block-image"><figure class="aligncenter size-large"><a href="/news/confluence-in-the-cloud"><img loading="lazy" decoding="async" width="728" height="90" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/Web-banners-728-x-90.gif" alt="Confluence allows your team to create, collaborate, and organize all your work in one place. Discover how." class="wp-image-421"></a></figure></div> <div style="height:32px" aria-hidden="true" class="wp-block-spacer"></div> <p>As part of the Atlassian ecosystem Confluence users can benefit from seamless integrations with other Atlassian products. From a customer knowledge base linked to your Jira Service Management service desk to a central location for your Jira project requirements, Confluence has the potential to meet all of your documentation needs. Read our guide on <a href="https://www.highwaythreesolutions.com/blog/atlassian-webinar-sept-15-2020-how-to-use-jira-software-confluence-cloud-better-together">how to use Jira Service Management and Confluence Cloud better together</a> for tips and tricks on how to get more out of both products.</p> <div style="height:32px" aria-hidden="true" class="wp-block-spacer"></div> <div class="wp-block-group is-layout-flow wp-block-group-is-layout-flow"><div class="wp-block-group__inner-container"> <div class="wp-block-columns is-layout-flex wp-container-core-columns-layout-1 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow"> <h3 class="wp-block-heading">Super-charge your Jira with Confluence</h3> <p>Using Confluence with Jira gives you a single collaborative source to store documents, requirements, meeting minutes, retrospectives, reports and more. Link your project space directly to your Jira project for easy access to your materials.</p> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-image is-style-h3-screenshot"><figure class="aligncenter size-large"><img loading="lazy" decoding="async" width="1024" height="652" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/confluence-and-jira-1024x652.png" alt="" class="wp-image-422" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/confluence-and-jira-1024x652.png 1024w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/confluence-and-jira-300x191.png 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/confluence-and-jira-768x489.png 768w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/confluence-and-jira.png 1417w" sizes="(max-width: 1024px) 100vw, 1024px"></figure></div> </div> </div> <div style="height:32px" aria-hidden="true" class="wp-block-spacer"></div> <div class="wp-block-columns is-layout-flex wp-container-core-columns-layout-2 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-image is-style-h3-screenshot"><figure class="aligncenter size-large"><img loading="lazy" decoding="async" width="1024" height="855" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/Jira-in-Confluence-1024x855.png" alt="" class="wp-image-423" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/Jira-in-Confluence-1024x855.png 1024w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/Jira-in-Confluence-300x250.png 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/Jira-in-Confluence-768x641.png 768w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/Jira-in-Confluence.png 1367w" sizes="(max-width: 1024px) 100vw, 1024px"></figure></div> </div> <div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow"> <h3 class="wp-block-heading">Create Confluence Dashboards for Jira Projects</h3> <p>Stakeholders and managers can view project status in nicely formatted charts and reports, without having to log into Jira. Use confluence to expose project status to a broader audience.</p> </div> </div> </div></div> <div style="height:32px" aria-hidden="true" class="wp-block-spacer"></div> <div class="wp-block-group is-layout-flow wp-block-group-is-layout-flow"><div class="wp-block-group__inner-container"> <h2 class="wp-block-heading">Confluence with Jira Service Desk</h2> <div style="height:16px" aria-hidden="true" class="wp-block-spacer"></div> <div class="wp-block-image"><figure class="aligncenter size-large"><img loading="lazy" decoding="async" width="355" height="142" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/self_service.jpeg" alt="" class="wp-image-425" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/self_service.jpeg 355w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/self_service-300x120.jpeg 300w" sizes="(max-width: 355px) 100vw, 355px"></figure></div> <div style="height:16px" aria-hidden="true" class="wp-block-spacer"></div> <p>Add Confluence to Jira Service Desk to get an integrated knowledge base that makes it easy to unlock and share information across your organization and to your customers. Customers are presented with context-specific articles that may help them solve their issue before even creating a ticket.</p> <p>Self service is not only cheaper, customers prefer it. An&nbsp;<a rel="noreferrer noopener" href="http://www.oracle.com/us/corporate/analystreports/enterprise-application/forrester-tei-atg-359304.pdf" target="_blank">in-depth study by Forrester Research and Oracle</a>&nbsp;analyzed business costs when handling support in multiple customer service channels. The results found that&nbsp;<strong>web self-service can reduce costs by as much as $11 per call!</strong></p> <div style="height:16px" aria-hidden="true" class="wp-block-spacer"></div> <div class="wp-block-image is-style-h3-screenshot"><figure class="aligncenter size-large is-resized"><img loading="lazy" decoding="async" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/Self-service-1024x610.png" alt="" class="wp-image-426" width="512" height="305" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/Self-service-1024x610.png 1024w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/Self-service-300x179.png 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/Self-service-768x458.png 768w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/Self-service.png 1027w" sizes="(max-width: 512px) 100vw, 512px"></figure></div> <div style="height:16px" aria-hidden="true" class="wp-block-spacer"></div> <p>When you link Confluence to Jira Service desk, you can easily create and provide knowledge base articles to your customers. You can even create a knowledge base article directly from a solved issue.</p> <p>Our planning workshops help to clarify your current processes: intakes, how work gets done, how you verify and quality control your work product. We design a solution tailored exactly to your business needs, and then implement it directly in your system. Finally, we provide user and administrative training so that you get the most out of Jira.</p> <p><a href="https://www.highwaythreesolutions.com/contact?subject=Confluence">Contact us</a>&nbsp;to get more information on how we can help your team achieve their potential.</p> </div></div> <div style="height:32px" aria-hidden="true" class="wp-block-spacer"></div> <div class="wp-block-group is-layout-flow wp-block-group-is-layout-flow"><div class="wp-block-group__inner-container"> <h2 class="wp-block-heading">There’s a template for that…</h2> <p>When you create a new page, you don’t have to start with a blank slate. Instead, you can choose from a Confluence template that contains predefined content.</p> <div style="height:16px" aria-hidden="true" class="wp-block-spacer"></div> <div class="wp-block-image is-style-h3-screenshot"><figure class="aligncenter size-large is-resized"><img loading="lazy" decoding="async" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/templates.png" alt="" class="wp-image-424" width="508" height="499" srcset="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/templates.png 1016w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/templates-300x295.png 300w, https://wordpress.highwaythreesolutions.com/wp-content/uploads/2021/07/templates-768x754.png 768w" sizes="(max-width: 508px) 100vw, 508px"></figure></div> <div style="height:16px" aria-hidden="true" class="wp-block-spacer"></div> <p>As an example, the requirements template allows you to capture your software/hardware product requirements, and create and track related Jira issues directly from the page.</p> <p>Confluence Cloud ships with hundreds of templates that you can customize for your organization. New templates are automatically made available to your cloud instance.</p> <p>Just like Jira, there is a marketplace with hundreds of plug-ins for Confluence, so that you can actively embed or link to project management software, visual tools such as Draw.io or LucidChart, calendars, externally linked documents, and more.</p> </div></div> <div style="height:32px" aria-hidden="true" class="wp-block-spacer"></div> <div class="wp-block-image"><figure class="aligncenter size-large is-resized"><img loading="lazy" decoding="async" src="https://wordpress.highwaythreesolutions.com/wp-content/uploads/2022/05/atlassian-marketplace.svg" alt="" class="wp-image-1565" width="400" height="300"></figure></div> <div style="height:32px" aria-hidden="true" class="wp-block-spacer"></div> <p>In addition to the numerous features available in Confluence the <a href="https://marketplace.atlassian.com/addons/app/confluence">Atlassian Marketplace</a> has a wide range of apps available to suit your organization’s needs. One of our favourites is <a href="https://marketplace.atlassian.com/apps/1215215/scriptrunner-for-confluence?tab=overview&amp;hosting=cloud">ScriptRunner for Confluence from Adaptavist</a>, which allows users to extend Confluence functionality using both scripting and no-code interfaces. For some examples of the awesome capabilities of this app check out our blog posts where we give you <a href="https://www.highwaythreesolutions.com/blog/use-scriptrunner-to-create-a-confluence-page-server-vs-cloud">a rundown of what ScriptRunner can do</a>, and dive into <a href="https://www.highwaythreesolutions.com/blog/use-scriptrunner-to-create-a-confluence-page-server-vs-cloud">automating the creation of Confluence pages with ScriptRunner</a>.</p> <div style="height:32px" aria-hidden="true" class="wp-block-spacer"></div> <div class="wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex"> <div class="wp-block-button is-style-h3-cta-button"><a class="wp-block-button__link" href="/blog?tags=confluence" target="_blank" rel="noreferrer noopener">Check out our blog for more Confluence content</a></div> </div> <div style="height:32px" aria-hidden="true" class="wp-block-spacer"></div> <p>As an Atlassian Gold Solution Partner, Highway Three Solutions knows the potential that teams can unlock with Confluence. With our Comprehensive Health Check for Confluence we optimize, plan and implement site structure and content management guidelines tailored to your organization’s specific use cases. We also provide training to help your teams use the tools available more effectively. Read more about <a href="/services/atlassian-services" data-type="URL" data-id="/services/atlassian-services" target="_blank" rel="noreferrer noopener">our Atlassian Services</a> or get in contact with the form below to find out how we can help you get most of Confluence.</p> <h3-contact-form data-subject="Confluence" class="wp-block-h3-block-h3-contact-form h3-contact-form"></h3-contact-form>