Announcing Jira Service Management!

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November 9, 2020
<figure class="wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio"><div class="wp-block-embed__wrapper"> <iframe loading="lazy" title="Jira Service Management Launch Announcement" width="500" height="281" src="" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen=""></iframe> </div></figure> <p>Today, Atlassian announced the release of Jira Service Management, which will build on the tremendous momentum of Jira Service Desk (JSD). With added features, even better performance and more IT Service Management (ITSM) standardization. It’s ITSM done the Atlassian way.</p> <p>Built on Jira, Atlassian’s new approach to ITSM helps teams break free from the past. It puts development and IT operations on a unified platform to collaborate at high velocity, so they can respond to business changes and deliver great customer and employee service experiences fast.</p> <p>Here’s what you can expect from JSM: Jira Service Management represents the next generation of Jira Service Desk. Also, adding to all the rich capabilities in Jira Service Desk that over 25,000 customers already know and love.</p> <p>Jira Service Management delivers: Modern incident management, powered by Opsgenie Opsgenie is a leading operations management and communication tool that in the past, you needed to buy separately. Now it’s included in JSM at no extra cost! Features include: on-call scheduling, alerting, incident swarming, and more in all cloud plans of Jira Service Management.</p> <p>Change management, built for the DevOps era Your teams can make smarter decisions around changes to services, with richer contextual information – from both your software development as well as infrastructure-related tools. Innovate faster with automated change risk assessments, advanced approval workflows, and deep integrations with popular CI/CD tools like Bitbucket Pipelines, Jenkins, and CircleCI.</p>