ShareShare on LinkedIn.Share on Facebook.Share on Twitter.Share via email.

“1000+ unread” inbox? Not with JSM

March 8, 2023
<p>Email is a huge part of business today, but it can be challenging to manage the constant back-and-forth chain of emails that happen over the course of the project. A ticketing system, like JSM, can provide a home for those communications, allowing everyone to see the conversation and track the various authorizations and change requests made along the way.&nbsp;&nbsp;</p> <div class="wp-block-media-text alignwide is-stacked-on-mobile"><figure class="wp-block-media-text__media"><img loading="lazy" decoding="async" width="704" height="573" src="" alt="" class="wp-image-1871 size-full" srcset=" 704w, 300w" sizes="(max-width: 704px) 100vw, 704px"></figure><div class="wp-block-media-text__content"> <p>A Chapter Lead with the Ministry of Citizens’ Services at B.C. Government explained: “In our business model, we have a number of points of connections with our clients, mostly via email. </p> <p>Our previous platform had too much back-and-forth via email, and this latency resulted in considerable time required for each request. JSM gives us the ability to streamline the process, getting high-value intelligence from our clients by incrementally requesting information as they make their submissions.&nbsp;</p> </div></div> <p>“Another benefit of moving to JSM is it gives us the ability to pivot away from the ‘favourite email contact’ – where one person receives significantly more requests than the rest of the team. JSM provides a consistent place to track conversations with clients, and they can be assigned automatically. As our people go on vacation or take positions on other teams, with JSM, the rest of the team can seamlessly connect with the clients and respond accordingly.”&nbsp;</p> <div class="wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile"><div class="wp-block-media-text__content"> <p>Teamwork is essential to getting client requests heard, responded to, and visibly monitored by anyone who needs to. When a customer can watch their inquiry flow through a concise map of experts, it’s a better experience from start to finish.</p> </div><figure class="wp-block-media-text__media"><img loading="lazy" decoding="async" width="951" height="428" src="" alt="" class="wp-image-1872 size-full" srcset=" 951w, 300w, 768w" sizes="(max-width: 951px) 100vw, 951px"></figure></div> <hr class="wp-block-separator has-alpha-channel-opacity"> <h3-contact-form data-subject="" class="wp-block-h3-block-h3-contact-form h3-contact-form"></h3-contact-form>