Jira Service Management
Whether you are new to Jira Service Management or looking to optimize your configuration by adding ITIL v4 and ITSM (Information Technology Service Management) certification, standards and practices to supercharge your existing Jira instance, we can help maximize your teams potential.
We start the engagement with open workshops where your team works directly with us to capture and outline your key business processes.
Once workflows and configurations are in place, we monitor a few iterations to make sure everything is working as expected, make any changes required, and to answer questions from your team members or administrators.
Teaching is a big part of this step, the more comfortable your team is with the tool, the better the results will be. If you are migrating from another system, we can migrate your data, including comments and attachments. We provide ongoing maintenance support / working sessions with your team, so that as your process changes and evolves, the system continues to supports you.
We recently engaged Highway Three Solutions to help migrate our company’s workflow management system over to Jira. We conversed for months on the scope of the project and when we finally signed the SOW, due to internal constraints in our company, we found that we had less than 3 weeks to implement the new system! Highway Three Solutions presented us with a project plan that fit this timeline and executed on it immediately. Their professionalism and attention to detail was evident as the teams worked together to deliver the project on time. Our experience with Highway Three Solutions is a beneficial one as we work together to maintain the new Jira system and look to continuously improve our processes with their assistance.