How to use Jira Service Management and Confluence Cloud better together
With their powers combined, Confluence and Jira Service Desk beautifully integrate to save your team time and improve your customer experience by surfacing the information your customers or employees need to resolve their issue, fast.
In this guide, we will be focusing on using Confluence as a knowledge base for Jira Service Desk, the most common use case for this integration. Of course, there are plenty of powerful ways to use Confluence and Jira Service Desk together. The out-of-the-box knowledge base integration for Jira Service Desk is just one of the ways your team can scale IT and Support workflows with Confluence and Jira Service Desk.
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